PRACTICE !!

Speak English at every opportunity

Make sure there is someone to correct you if you go wrong

LEARN SENTENCES – Concentrate on using new words in sentences

Talk slowly & carefully. Keep it simple

Do not lose confidence

LISTEN & LEARN – from Radio / television / other people speaking in English
2
* Learn a new word daily and discuss
its meaning & use it in sentences
 SHOWROOM ACTIVITY
READ OUT A
NEWSPAPER
ARTICLE TO THE
TEAM - DAILY

ESTABLISHING AN
‘ENGLISH
SPEAKING DAY’ AT
THE SHOWROOM -
WEEKLY PREPARE A SHORT
SPEECH AND
PRESENT IT TO THE
TEAM – LAST
SUNDAY OF
THE MONTH
 MATCH THE FOLLOWING

A) Thank you for coming, do visit us

1. While greeting a customer
again.

2. To find out the customers need /

B) You should try this ma’am and see
purpose of visit you will start by
how it looks on you.
saying ?

C) Namaste, Welcome to TBZ, How

3. Best way to bid farewell
may I assist you?

D) We have sets to match the

4. How to encourage Jewellery trial ?
bangles, why don’t you see them too

E) May I know what occasion are you

5. What to say while cross selling ?
buying for ?
 ALWAYS REMEMBER :

 Choice of words : Use Sorry, Thank-you, Please, Excuse – me

 Tone of voice : Polite, cheerful, enthusiastic

 Right Expression: Always wear a smile on your face.