“M House”

About “M House”
• Starting from 2011 M HOUSE has noticeably brought a whole other
era to Tetovo as its very first location creating so a healthy lifestyle
where everyone can easily fit in. Juicing has been chosen as the very
first technique to promote healthiness and quality by all means,
including the highest quality coffee as well and the best possible
preparation of it, continuing later on with sandwiches and cakes
based on Danish Bakery Concept which today mark two of the main
products M HOUSE BAKERY consists of.
• Currently M HOUSE is represented by four successful Locations in
North Macedonia where self-servicing is a denotation of mobility
and flexibility by which customers are able to explore our spaces
and get to know the transparency M HOUSE operates with.
Mission and vision
• It's the concept of Healthy Living & Eating what we're
determined to promote through the wide range of our high
quality products. Guided by the mission of bringing welfare
to our customers' lifestyle M HOUSE is undoubtedly the
HOUSE of authentic recipes and good food where your
proper eating habits are able to be learnt anytime.
• The ambition of being globally expanded is what triggers
our suceess the most. Every day we aim to bring out the
best of food services so our brand can associate with
healthiness, professional staff and comfortable
environments internationally acclaimed.
Questions for the operations manager of “M
House” V. Ibrahimi

• What does an operations manager do?

An operative manager looks after the operations
of the business that is the production of goods
and services by guiding and supervising the
employees.
• What are the most important values you
demonstrate as a leader?
Making decisions at the right moment, honesty
in the work I do, transparency.

• What is the difference between a Team

leader and a Team manager?
The team leader leads by including himself in
the team, while the manager gives orders while
staying outside the team.
• What is your greatest strength?
Positive spirit and raising the morale of the
team.

• How do you get others to accept your

ideas?
Communicating with the team, arguing ideas
and showing transparency.
• Are you more effective in a group or one
on one basis?
In a group

• How often do you feel it’s necessary to

meet with your team?
Every day since my work is operational.
• How do you motivate your team?
Showing the goal we want to achieve, giving
positive feedback and working together with the
team.

• What is the most difficult part of being a

leader?
The most difficult part of being a leader is the
moment when we have to make decisions that
are not in favor of any member of the team.
• What motivates you to be a leader?
Being successful in the work I do.

• Name a time when an employee disagreed

with your directive and how you handled
it?
In the case when the worker did not comply
with the directive, he is questioned as to why he
did not do it, does he have enough tools to
perform the work, does something make him
feel left out, etc.