Topic -Communication

Subject:- Business Communication using Computer

By - Devarshaa Hanskar
Content
 Defination

 Importance of communication

 Types of communication

 Principles of effective communication

Defination
 Communication is an exchange of ideas, facts, opinions
and emotions by two or more than two persons

Elements of communications –
 Sender
 Message
 Encoding
 Channel
 Receiver
 Decoding
 Feedback
Importance of communication

 It is an essential pillar for people in sharing

the ideas, delegating responsibilities,
management of a team, building up a healthy
relationship, etc. Effective communication is
necessary for managers in the organisation
for planning, organising, leading and
controlling.
Types of communication
 Formal communication
 Informal communication
 Written communication
 Oral communication
 Verbal communication
 Non verbal communication
 Horizontal communication(lateral
communication)
 Diagonal communication(cross wise
communication)
 Formal communication
 Formal communication is an exchange of official
information between people within the same
organization who are often at different levels
within the organizational hierarchy.

Informal communication
 Informal communication is casual

communication between coworkers in the

workplace. It is unofficial in nature and is based
in the informal, social relationships that are
formed in a workplace outside of the normal
hierarchy of business structure.
 Written communication
 Written communication is any written message that two
or more people exchange. Written communication is
typically more formal but less efficient than oral
communication. Examples of written communication
include: Emails. Text messages.

Oral communication
 Oral communication is the ability to transmit ideas from

your brain to either one person or a group of people.

Good use of verbal skills means presenting an idea clearly
while each thought is articulated in a cohesive manner. It
has everything to do with the language that we choose to
use.
 Verbal communication
  verbal communication is oral communication
with words that you or others speak out loud. On
the other hand, nonverbal communication is
about what's not said out loud: gestures, facial
expressions, and body language.

Non- verbal communication

 Nonverbal communication refers to the ways in

which beings convey information about their

emotions, needs, intentions, attitudes, and
thoughts without the use of verbal language.
Principles of effective communication
 Clarity in encoding the message
 Clarity in stating the purpose
 Correction of the message
 Completeness of message
 Coherence of message
 Selection of proper channel
 Knowledge about the speaker
 Taking care of probable barriers effectively
 Conciseness of the message
 Courteous language
 Givin feedback
Thank you
.