Listening Skills

• Presented by -
Thejaswi M
What is listening
Skill ?
•Listening involves receiving sound,
understanding the message
conveyed in the sounds you hear,
evaluating the message, and
responding to it.
•Poor listening leads to assumptions
& misunderstandings. These lead to
errors & mistakes while taking
effective decisions.
 • Is listening and Hearing both same?
• Listening and Hearing is not the same.
Hearing is the first stage of listening. Hearing occurs when our
ears pick up sound waves which are then transported to our
brain. This stage is ours sense of hearing.

Process of Listening.
• Hearing
• Filtering
• Comprehending
• Remembering
• Responding.
 Importance and Needs of listening Skills.

1. Builds Empathy
• Empathy is essential to effective listening. Therefore,
it would be best if you mirrored the emotions the
speaker has.
• For example, if the speaker’s face expresses
sadness or joy, your facial expressions and words
should also express similar emotions. Empathy
towards the speaker takes concentration and
consumes energy, allowing open communication
and establishing relationships.
2. Listening is the foundation of all
communication.
• Listening well means listening not only
with your ears but also with your eyes
and body language so that the speaker
knows that his or her message has been
received.
2. Listening builds trust.

When you make the effort to listen to someone, they

recognize your interest. This makes them more
comfortable sharing with you and being open. If you
were only half-listening, not making eye contact, or
glancing at your phone, . They won’t trust you to
respect their thoughts and feelings.
• 3. Listening is a sign of Respect
• When two people are talking, it’s good if they’re both talking
and listening. If one person is doing all the talking while the
other just standing around waiting for their turn, or
daydreaming.

• 4. Listening develops better problem solving skills.

• Listening is the key to problem solving. When you listen, you
build a strong foundation that can help you find the right
solution.
5.listening helps us make better decisions
• Making decisions is an important part of any job. The quality and speed of
your decisions can make or break your career. Good listeners are usually
better decision makers, because they gather enough information from others.

6. Listening is as important as speaking.

• Many people think that speaking is the most important form of
communication. But active listening is just as important as speaking. If we
listen well, we can understand what the other person is saying and respond
in a way that is helpful and supportive.
7. Listening improves our working relationships.
At work, listening helps us learn not only about
products and competitors , but also about the
industry. It helps us understand our colleagues’
needs and how they see things.

8. Listening improves your leadership skills.

If you’re wanting to become a better leader, you
should become a better listener. Active listening
helps you make connections between your team’s
ideas , hear different perspectives & prevent
misunderstandings.
9. Listening helps with learning new languages.
• When you’re learning new language, you no doubt
practice speaking a lot. Hearing the language you
want to learn is a big part of mastering it.
Audiobooks, music, & movies are good resources.

10. Listening increases your productivity.

• Whether you’re at work or in school, listening is very
important to your success. People who are good
listeners are more likely to retain information,
understand what’s being required of them, and ask
the right questions. This is a valuable skill in group
projects and meetings.
Conclusion.
• Listening is a process that we use everyday to gain information, it
involves the use our verbal and non verbal skills.
• There are many factors that affect our listening.
• These are many small things we can do to improve our listening skills.
• Active listening helps ensure the effectiveness of the problem solving
process.
• Effective listeners seek first to understand than to be understood.
• Active listeners resolve conflict in an effective manner.
• Good readers are good listeners.