HUMAN RELATIONS & COMMUNICATIONS

DR. VIVIAN P. VIZCARA, LLB, Ed.D.

Guest Professor

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DEFINITIONS:

HUMAN RELATIONS - a relations with or between

people, particularly the treatment of people in
a professional context.

- is one person's relationship or connection

with another person. It means how an individual
man or woman is related or connected to another
man or a woman.

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Goal of human relations
The human relations approach concentrates
on acknowledging and supporting each
employee to encourage growth and fulfillment
as well as a healthy bottom line. The
objectives of this method are designed to
yield higher morale, enthusiasm, creativity
and good health.

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Importance of Human Relations

Human relations is an important part to our

career success. It is defined as relations with or
between people, particularly in a workplace
setting. Because a company depends on
good human relations through its organizational
structure, developing these skills is important.

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Human relations mostly include or revolve around:

1. Interactions happening among people,

2. Conflicts that arise out of these interactions,
3. Collaborations formed if conflicts get resolved
successfully, and groups emerged as a result of such
successful collaborations.

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1. According to Robert Owen,
“Human Relations is interaction and cooperation of people in a group.”
In the above general definition, Owen stressed on how people integrate
themselves in a work like situation, communicate better (with each
other) to prepare and execute plans. Later, get motivated enough by
probable rewards and, as a result, cooperate to achieve common goals.
Here, the word 'group' mainly comprises of different institutions and
organizations. Namely; families or homes, businesses, companies,
governments, associations, cooperative societies, non-governmental
organizations, school, colleges, universities, banks, hospitals, churches,
trusts, clubs, so on.

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2. As per the observation made by Keith Davis,
“Human relations are motivating people in organizational settings
to develop teamwork that accomplishes the individual, as well as
organization's goals efficiently.”
Sir Davis gave the above statement in his book Human Behavior at
Work ‐ Human Relations and Organizational Behavior, published in
1972 by McGraw-Hill (New York).
According to Keith, human relations are about, first bringing people
together within some structure or framework of an organization.
Then motivating or inspiring them to achieve their personal, as well
as organizational objectives jointly, by working hard as a team.

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3. According to Saul Gellerman,

“Human relations is simply a catchall term for describing the way

in which people who comprise an organization think about each
other and deal with each other.”
Sir Gellerman wrote this definition in his book The Management
of Human Relations, published in 1966 by Holt, Rinehart, and
Winston.
According to Saul, the term human relations encompass everything
that is used to describe how people that form an organization think,
interact, behave and deal with each other.

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4. According to Aubrey Sanford,
“Human relations is the development of an environment which
motivates individuals to achieve organization objectives because
of the need satisfaction such an achievement provides.”
Sir Sanford stated above definition in his book Human Relations ‐
Theory and Practice, published in 1973 by Merrill.
According to Aubrey, human relation is about creating a
motivational environment within an organization that inspires its
members to achieve organizational goals whose attainment
fulfills the need, aspiration and satisfaction attached to its
success.

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5. According to Andrew DuBrin,
“Human relations is the art and practice of using systematic
knowledge about human behavior to achieve an organizational
as well as personal objectives.”
Sir DuBrin mentioned above sentence in the glossary section
(page 510) of his book Fundamentals of Organizational-Behavior
‐ An Applied Perspective 2nd Edition, published in 1978 by
Pergamon Press.
According to Andrew, human relations first involve learning
about human behavior and obtaining a systematic knowledge
about it. Then gradually mastering its art of application to real-
life scenarios that can help in achieving personal, as well as
organizational goals.

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6. Some writers also attribute human relations as,
“Something concerned with the study of human behavior
at work and added efforts for performance.”
Note: The statement or the definition of human relations
mentioned in point no. 2,3,4 and 5 given by Davis,
Gellerman, Sansford and Dubrin respectively, are best
suited to understand HR in the context of business and
industry.

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7. In the ethical sense, human relations encompass,
“Individual's dignity and individual's efforts and valued
contribution to the achievement of the assigned goals are
well recognized and given due respect.”
In this context, human relations mean to treat an
individual with great dignity and respect as well as
understanding to acknowledge his hard work and valuable
contribution made by him to achieve a given task. It's all
about making a person realizes that his efforts are well-
noticed (not overlooked) and also give credit to him for
the accomplishment of a goal.

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Father of human relations
 
George Elton Mayo
George Elton Mayo: The Father of Human
Resource Management & His
Hawthorne Studies

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Human relations theory
 
Professor Elton Mayo began his experiments
(the Hawthorne Studies), to prove the
importance of people for productivity - not
machines. The human relations
management theory is a researched belief
that people desire to be part of a supportive
team that facilitates development and growth.

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Important Human Relations Skills
 
Key skills under the HR umbrella help you build and maintain
strong relationships
 Communication. Communication is at the heart of human
relations.
 Empathy. To attract the interest of others you need to show
empathy.
 Stress Management.
 Conflict Resolution.

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How to Build Good Work Relationships?
1. Develop Your People Skills. Good relationships start with good people
skills. ...
2. Identify Your Relationship Needs. Look at your own relationship
needs. ...
3. Schedule Time to Build Relationships. ...
4. Focus on Your EI. (“Emotional intelligence should be seen as a model of well-
being and high performance, based on knowing yourself, connecting with
others, handling stressful situations and making better decisions. But it’s also
about understanding what makes you feel good, rather than just what you’re
good at. So it shouldn’t be confused with competency.”)
5. Appreciate Others.
6. Be Positive.
7. Manage Your Boundaries.
8. Avoid Gossiping.

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Human Relations Skills
 
Human relations skills. management skills facilitating
effective interaction with personnel. These skills include
leadership, communication, decision making,
negotiation, counseling, and conceptual skills.

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Tips to help you to develop more positive and healthy
relationships in all areas of your life:
1. Accept and celebrate differences.
2. Listen effectively.
2. Give people your time.
3. Develop your communication skills.
4. Manage mobile technology.
5. Learn to give and take feedback.
6. Learn to trust more.
7. 8. Develop empathy.

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Human resources specialists are responsible for
recruiting, screening, interviewing and placing
workers. They may also handle employee relations,
payroll, benefits, and training. Human
resources managers plan, direct and coordinate the
administrative functions of an organization.

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 Recruiting Really is The Most Important HR
Function. It's no secret to human resource
professionals, managers and supervisors that one of
the most critical decisions facing the workplace
is talent acquisition, better known as recruiting.

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The human relations theory of management
began development in the early 1920's during
the industrial revolution. At that time
The human relations theory of management began
development in the early 1920's during the industrial
revolution. At that time, productivity was the focus of
business. Professor Elton Mayo began his experiments (the
Hawthorne Studies), to prove the importance of people for
productivity - not machines. 

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 The human relations management theory is a researched belief
that people desire to be part of a supportive team that facilitates
development and growth. Therefore, if employees receive special
attention and are encouraged to participate, they perceive their
work has significance, and they are motivated to be more
productive, resulting in high quality work. The following human
relations management theory basics became evident during human
relation studies:

1. Individual attention and recognition aligns with the human

relations theory.
2. Many theorists supported the motivational theory.
3. Studies supported the importance of human relations in
business.

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Understand the human relations theory of
management
The results of Professor Elton Mayo's Hawthorne
studies proved that the factor most influencing
productivity are relationships. The researchers realized
productivity increased due to relationships and being
part of a supportive group where each employee's work
had a significant effect on the team output. As a side
result, the researchers noticed that the increased
attention the workers received by the researchers
increased motivation and productivity, which resulted in
what is the Hawthorne Effect.

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DEFINITIONS:

COMMUNICATIONS - the act or process of using words,

sounds, signs, or behaviors to express or
exchange information or to express your ideas, thoughts,
feelings, etc., to someone else. formal : a message
that is given to someone : a letter, telephone call, etc. :
the ways of sending information to people by using
technology. It is defined also as transferring I
nformation to produce greater understanding.

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Purpose and Importance of Communication:

Communication serves five major purposes: to

inform, to express feelings, to imagine, to influence,
and to meet social expectations.

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The three primary means of communication 
 
 1. Verbal Communication. Verbal communication depends on words to
deliver meaning. To inform, whether it is to inform others of our needs or to
impart knowledge.
2. Nonverbal Communication. Nonverbal communication occurs when
meaning or messages are sent or received without the use of words.
3. Visual Communication. is the practice of graphically representing
information to efficiently, effectively create meaning. Examples of
where visual communication can be used include conferences and
trade shows, websites, social media posts, office presentations and
meetings, and so much more.

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