Professional Documents
Culture Documents
and Productivity
▶ Planning
▶ Organizing
▶ Staffing
▶ Leading
▶ Controlling
http://www.bm.ust.hk/isom/programs-n-courses/ug-
programs/bba-in-om/program-overview
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Significant Events in OM
Figure 1.4
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Operations for Goods and Services
Services – Economic activities that typically
produce an intangible product (such as
education, entertainment, lodging,
government, financial, and health services)
Important Note!
Production is a measure of output only
and not a measure of efficiency
Labor, Goods
Transformation Process
capital, and
Improvement Process
management services
Feedback loop
1,000
= = 4 units/labor-hour
250