Business Process

Management
Define business processes in the form of BPMN diagrams
to be executed by the user through the application
interface that has been provided.
• Background

Most of Company felt the need for leveraging operating model with providing
transaction processing services to group entities with the below objectives:

• Automate a number of their mission-critical systems processes.

• Standard, consistent process to manage the approval procedure to ensure control
and accuracy of information.
• Increase Customer Satisfaction by focusing on business partnering and insightful
reporting.
• Build Scalable finance organization to support business growth.
• Business Challenge: Productivity
Bottlenecks and Increased Risks
Most of group entities were heavily skewed towards transaction processing due to duplication of efforts,
legacy systems and error prone.

Key Challenges:

• Time Consuming and Manually Intensive

Some of process was very labor intensive as the Business unit had to manually track Process, enter data, and
send the result to the appropriate supervisors for approval.
• Error and Delayed
The manual process was error prone and spent time to tracking down the error and performing non-core
tasks, rather than main functions.
• Lack of Visibility and Control
Lack of ability to identify trends such as cycle time and ability to see what obligations were open and where
the responsibility laid.
 • Business Drivers
Reduce Cycle To reduce the end-to-end cycle-time of core business processes and optimize
Time cost of operations.

Improve To establish automated rule-based controls and workflows for improving

Productivity employee productivity.
Continuous Improvement

To enable a holistic view of the business processes to the stakeholders across

Enable Holistic rank and departments – provisioning engineers, field engineers, leadership and
View of Process management across order management, service provisioning, service assurance
and invoice processes.

Quick-go-to- To develop an agile process management framework for quick turn-around of

Market new services and products to be offered to customers.

Monitor To monitor performance of business processes real-time and identify

Performance bottlenecks.
• Approach & Methodology in action

BPM inherently offers And the framework for

 Quick Go-to-market through  Reducing cycle-time and Improving

enabling short model-to-execute productivity through proper analysis and
cycle modeling of the business processes

 Enable holistic view of Process  Monitor performance through KPI Dashboards

Model Implement Execute Measure

 Capture AS-IS process  Define data and activities

 Model TO-BE process
focusing on the business
goals
 Simulate TO-BE process
 Define Measures
 Identify and develop  Orchestrate Processes
 Collect Data
Integrations  Manage Work Tasks
 Report
 Develop Executable  Manage Business Data
 Monitor Measures
processes
• System Architecture
• Process decomposition using ITIL
Scope of Demo
 • Benefits Implementation
Reduce Cycle  75% increase in employee productivity. Fewer errors and reduced cost
Time  Automatic validation of Receipting SOPs

• Automation and Streamlining of end-to-end Accounting Process.

• Automatic routing to supervisors for approval.
Improve • Business Logic written in Drools spreadsheets for business logic segregation
Continuous Improvement

Productivity
and faster deployments.
• Escalation of Invoices which crossed due date

• Manage process in real time via, automatic work allocation, reminders,

Enable Holistic
notifications and escalations to improve visibility of the business processes
View of Process
• 100% liability tracking and process transparency.

Quick-go-to- • Existing investments in core systems have been protected by gradually

Market integrating with underlying services

• Monitor process KPIs in real time via dashboards to improve visibility and
Monitor
insight on business performance
Performance
• Ability to analyze data to make critical financial decisions.
Thanks for Attention
Make a simple business process