Communicating Bad News

Our Situation

State the bad news 

Be clear, don’t try to obscure the 
situation
?How Did This Happen

Any relevant history, facts, or strategies 

Original assumptions that are no longer 
valid
Alternatives Considered

Present alternative courses of action 

Discuss pros/cons of each 
Recommendation or Decision

State the recommended course of 

action or decision
Discuss how recommendation 
addresses the problem
Discuss how plan will address 
hardships resulting from action
Our Vision for the Future

Reaffirm your goals 

Set expectations for future 
Set a time for expected results 
Summary

Key points to remember that will give 

audience confidence or improve morale