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Technical Issues
Cisco IP
Communicator
&
Finesse

CGSA
Subscription Support Team
CSSNA – North America

Public
 Following issues were identified
while using Cisco IP Communicator
& Finesse

Public 2
CTI Failure Error
User is automatically
taken to the error page
when it is away from
laptop after 15 minutes of
inactivity.

A message is displayed
stating they are required
to cancel the message
and mark their
connection status as
ready.

Public 3
Authentication Error
This issue has been
identified when there’s
network fluctuations and
causes Cisco IP
Communicator to stop
functioning.

A message is displayed
stating they are required
to contact administrator.

Public 4
Echo Error
Most of the time, the customer on call mentions that they
are hearing a continuous echo as we speak with them, and
they hear muffled sounds in the background.

Customer has also pointed out that when we speak with

them, we sound like we’re talking over a speaker phone
and from a distance.

Customers has also mentioned bad sound quality during

calls.

Public 5
Volume Error
When connected with Cisco IP Communicator, the volume
of the system goes down. When Cisco IP communicator is
disconnected, the volume goes to default settings

It has also been observed that when USB headphones are

connected, it automatically goes to dialing a new call and
dial tones keeps on beeping. This also closes any active
calls on Microsoft teams or any other application.

The Cisco IP Communicator also refuses to works with

Bluetooth headphones and gives broken audios.

Public 6
VPN Issues

The user needs to be connected to VPN

when he’s not in office. This VPN
connection consumes most of the
bandwidth and refrains other applications to
load.

This causes delay in work and most of the

times BMS application stops loading when
VPN is connected.

Users have noticed that when connection to

VPN is active, the device snags in
performance.

7
 Call Disconnection

Users have also cited that calls gets disconnected during active call frequently.

8
Thank you