Business Process (BP)

› The collective of the core processes, the management

processes and the support processes and their
interrelationship.

Management • processes providing value indirectly

Processes: through direction, decisions and control of
the value generating (core) processes.

Core • The value delivering processes including

Processes: and within the PCLM Process and the
Customer Business Process

Support • Processes which add value indirectly

Processes: through enhancing efficiency and resource
management of the value generating
processes

Management Systems | 2011-05-09 | Page 1