6 Continual Improvement • Training - ISO 9001 Awareness programme

Continual improvement of the organization's overall • Quality Policy and objectives formulation and
Q
performance should be a permanent objective of the Documentation
U
organization. • Establishment of Quality manual, procedure, Quality A
7 Factual Approach to Decision Making work instructions and records. L
• Training - internal Quality Audit I
Effective decisions are based on the analysis of data T
and information. • Implementation of ISO 9001QMS requirements Y
8 Mutually Beneficial Supplier Relationships • Revise, improve and update the procedures /
Instructions T
An organization and its suppliers are interdependent
• Internal audit. O
and a mutually beneficial relationship enhances the
O
ability of both to create value. • Management Review Meeting L
Steps to go for ISO 9001 Registration • Certifying body appointment and adequacy audit. S
• Decision to go for ISO 9001 Certification by Top • Corrective and preventive action
Management
• Pre assessment audit by certifying body
• Appoint Chief Executive Officer and Management
Representative (MR) • Certification Audit

Model of Process-based Quality Management System (Fig 10)

Documentation Hierarchy in ISO 9001 (Fig 11) Benefits of ISO

The Documents requires by most organization are • It establishes, "Standard Operating System" for the
business
• Quality Manual
• It institutes procedures for "Greater Customer
• Quality System Procedures Satisfaction / Delight" as a Team efforts by Top
• Work Instruction Management and all Employees
• Records/Formats/Forms

Employability Skills - (NSQF) Quality Tools : Theory 2.5.64 139

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