Human Behavior in workplace

Dr. Hala Yehia, RN, MSN, PhD

Nursing Management
Nursing Science & research Department
1444 AH (2023)
Learning Objectives

Define human behavior in the workplace.

Describe effect of human behaviour on the workplace.
Discuss important of human behaviour in a workplace.
 Define professional behavior in the workplace.
Identify the principles of professional work behavior
List ways to maintain professional behavior in the workplace.
 Enumerate guidelines of practicing healthcare profession in Saudi
Arabia.
 Introduction
WHY STUDY?

 Behavior in the workplace is how a person

behaves at their work and with their colleagues.
 It's more formal and is at different levels
depending on the profession.
 People tend to be more careful at work and
among colleagues than they are outside and with
friends, as certain actions may be perceived as
inappropriate.
 Introduction
WHY STUDY?

 Behavior in the workplace encompasses how a person

communicates at the workplace with their colleagues.
Both verbal and non-verbal communication portrays
how you feel about your work and team.
 As a good attitude can lead to positivity in the workplace.
So, organizations need to focus more on employee
behavior.
 What isWHY
human
STUDY?
behavior in the workplace?

 It is an individual's communication towards the rest

of the members of the workplace.
 A positive and good work behavior of an individual
leads to higher performance, productivity and great
outputs by the team or an individual.
 WHY STUDY?
How does human behaviour affect the workplace?

 Poorly behaved employees may be less productive, more

prone to accidents, and more likely to cause conflict with
others.
 This can lead to a decrease in morale and an increase in
turnover. Additionally, poor work behaviour can reflect
poorly on a organization and make it difficult to attract
and retain top talent.
 Why is it important to understand human
behaviour in a workplace?

Because human behaviour is such an important

ingredient in improving workplace safety and managing
loss control exposures, a better understanding of the
principles of human behaviour will lead to more effective
outcomes in the area of workplace safety.
What is professional behavior in the workplace?

Professional behavior in the workplace is a combination of

attitude, appearance and manners.

It includes the way you speak, look, act and make

decisions.
Principles of professional work behavior

The main principles of professional work behavior include:

 Treating your managers, colleagues and clients with
respect
 Projecting a positive attitude
 Being polite
 Showing good judgment
 Being ethical
 Dressing appropriately
Effect of the professional behavior in the workplace
 Employees who show professionalism at work are often
productive, motivated and perform at a high level.
 Colleagues and clients enjoy working with them, and they
might transition into leadership roles.
 Some organizations have codes of professional conduct that
include rules about dress and behavior to help guide
employees.
Ten ways to maintain professional behavior in the
workplace
Arrive on time
1. Arrive on time
 Punctuality shows your coworkers that you are reliable, care
about your work and value their time.
 Take steps to ensure you’re on time for work each day, such as
setting alarms and using calendar reminders for meetings and
conferences.
 Also, make sure you follow your organization's break
schedule. If employees receive an hour for lunch and 15
minutes for breaks, return to work within those limits.
Follow your organization's dress code
2. Follow your organition’s dress code

 Regardless of whether your organization has a strict

dress code, allows casual attire or you work from home,
maintain a clean and neat appearance that makes a
positive impression on clients and coworkers.
2. Follow your organization’s dress code (cont,)
 Review organization guidelines about attire and avoid
items such as wrinkled or poorly fitting clothes, ripped
jeans, tank tops and shoes.
 Choose something that looks professional because you
represent the organization.
Communicate respectfully
3. Communicate respectfully
 When you are at work, use clean language even during casual
conversations and emails.
 Avoid gossiping ‫لنميمة‬CC‫ا‬, talking about sensitive subjects and
sharing overly personal information with coworkers.
 During meetings and discussions, speak clearly and
courteously so people can understand you.
3. Communicate respectfully (cont,)

 Listen to your colleagues when they share ideas and

acknowledge the things they say even if you disagree.
 Your tone and language are equally important when
communicating through email.
 Keep emails professional because they become long-term
records of conversations.
Be honest
4. Be honest
 Integrity in the workplace can lead to positive
relationships. Coworkers who trust each other are often
productive and work well as a team.
 Be honest if you need personal time off from work or
could use an extra few days to complete a project.
4. Be honest (cont,)

 Keep organization and client information confidential.

 If you see dishonest behavior in the workplace, report it

to your manager.
Have a positive attitude
5. Have a positive attitude

 People enjoy working with colleagues who are upbeat and

optimistic.
 If you show up to work motivated and with a good attitude,
your colleagues might be likely to display similar behaviors,
which can improve overall office morale.
5. Have a positive attitude (cont,)

 If you encounter challenges at work, try to solve them rather

than complain about them.
 Give your colleagues positive feedback and encouragement on
projects.
 Compliment the people around you on their personal and
professional achievements.
6. Take responsibility
 Respected professionals set examples by taking
responsibility for their actions.
 If you make a mistake, always admit it and then take
steps to correct it or prevent it from happening again.
6. Take responsibility (cont,)
 Avoid blaming others, even if they contributed to an
issue.
 Managers appreciate employees who acknowledge
failed ideas, missed deadlines or wrong decisions,
apologize and try to resolve them.
 If you realize you need help completing a project or
making a big decision, ask for it.
7. Avoid social media

 Even if your job involves posting on social media sites

and monitoring organizational platforms, avoid
checking your personal accounts during working
hours.
7. Avoid social media (cont,)

 If a colleague or manager notices that you are on social

media during the day, they might question your
productivity.
 Instead, wait until your lunch break to check social
media updates and turn off social media notifications
so you won’t be distracted or distract others who work
near you.
Help others
8. Help others
 Offer to help your colleagues when they appear
overwhelmed by tasks or are trying to solve
challenging issues.
 Ask if they want your opinion about an idea or your
help completing a project and respect their response.
8. Help others (cont,)

 When you support your colleagues and work together

as a team, you can elevate the entire department.
 Managers also notice employees who are supportive
team members and might consider them for leadership
roles.
9. Act ethically
Workplace ethics involve choosing between right and
wrong and maintaining strong morals. Act ethically by:
 Understanding and following organization rules and
policies
 Reporting violations, questionable behavior, safety
concerns or suspicious actions
9. Act ethically (cont,)
Act ethically by:
 Removing personal bias and judgment from your
decisions and interactions
 Being accountable and taking responsibility for your
actions
 Asking for help in difficult situations
When you act ethically, you are more likely to make good
decisions that benefit your entire team.
10. Be reliable
 Show your colleagues and manager that they can rely
on you to meet deadlines, do quality work and show up
to meetings on time.
 When someone asks you to complete a task, commit to
doing it well and finishing it on time.
10. Be reliable (cont,)

 Prepare for meetings by reviewing agendas and

bringing notes and discussion points.
 If your manager knows they can depend on you to do
high-quality, timely work, they might give you more
responsibilities and independence.
Healthcare practitioner
 Healthcare practitioner is a qualified person who
directly provides or helps in providing healthcare to
patients, whether in the form of diagnostic, curative, or
rehabilitative services that affect health condition.
Healthcare practitioner
 This includes physicians, dentists, pharmacists, nurses, and
healthcare technicians in: radiology, nursing, anaesthesia,
laboratories, pharmacies, optometry, epidemiology,
prosthetics, physiotherapy, dental care and fixation,
diagnostic imaging, nuclear medicine, laser equipment,
surgical operations, etc
Guidelines of practicing healthcare
profession in Saudi Arabia.
(A) Devotion and Feeling the Worship of Allah (SWT)
CCC‫عبادة هللا‬CC‫ور ب‬C‫لشع‬CC‫لوالء وا‬CC‫ا‬

• Muslim healthcare practitioner to have devotion in all

his/her deeds for the sake of Allah (SWT), and perceive
the presence of Allah (SWT) in all his/her activities, plus
understand that he/she will be judged for every small and
big act he/she has done.
B) Demonstration of the Best of Manners

1- Truthfulness

• Truthfulness is not only about telling the truth, it is

also about truth of the intention, truth in the deed
and performance as well. Thus, it includes all
human relations.
B) Demonstration of the Best of Manners

2. Honesty and Integrity

Healthcare practitioner is entrusted with human souls and

bodies, thus, he/she should reflect upon it appropriately

، ‫ي‬CC‫ وبالتال‬، ‫ة‬CC‫اد البشري‬CC‫ى النفوس واألجس‬CC‫ن عل‬CC‫حية مؤتم‬CC‫ة الص‬CC‫ممارس الرعاي‬
‫ عليها التفكير فيها بشكل مناسب‬/ ‫يجب عليه‬
B) Demonstration of the Best of Manners

3. Humbleness and Respect for Others‫آلخرين‬CC‫ ا‬C‫م‬C‫حترا‬C‫ وا‬C‫ضع‬C‫لتوا‬CC‫ا‬

Healthcare practitioner should be humble and never

display arrogance‫عجرف‬CC‫ ت‬towards his/her patients or
demean‫حقير‬CC‫ ت‬them, whatever be their position. He/she
has to respect all those he/she deals with, including the
patients and/or their family members.
B) Demonstration of the Best of Manners

4. Patience and Forbearance

• Healthcare practitioners should not confront the

patients irritability with anger or retaliation by
stopping to treat a patient who has used inappropriate
language, or by dereliction‫قصير‬CC‫ ت‬in fulfilling the
patients right to full care.
 B) Demonstration of the Best of Manners
5. Passion and Love

• Healthcare practitioners should be loving, passionate

and lenient ‫ متسامح‬towards his/her patients as well as
refrain from insulting ‫إلهانة‬CC‫نا‬C‫المتناع ع‬CC‫ ا‬them by saying
what could make them weak or lose hope.
B) Demonstration of the Best of Manners

6. Moderation and Fairness

• Moderation is considered one of the basic

principles which Islam calls for - no surfeit and no
negligence.
(C) Self-accountability

Healthcare practitioners have to judge themselves

before being judged by others, or having their
mistakes widely publicized
(D) Avoidance of Trivialities and Pettiness

.•

• It is not appropriate for a healthcare practitioner to indulge

in affairs that are religiously repugnant or socially
reprehensible, like backbiting, tale-bearing, talking too much,
arguing, laughing too much, or saying socially unacceptable
words - especially while performing his/her duties.
 (D) Avoidance of Trivialities and Pettiness
‫لتفاهة‬CC‫لتفاهاتوا‬CC‫جنبا‬CC‫ت‬

It is also preferable for a healthcare practitioner to refrain

from the demeanours of virility ‫لغريبة‬CC‫ا‬C‫ع‬C‫ف‬C‫ أ‬, though it may
not be religiously prohibited, such as chewing gum while
working, untidy appearance, wearing strange and socially
unacceptable clothes, which may be acceptable in other
countries other than the Kingdom.
• Students’ activity
 Assignment 1

• Dealing with Late Coworkers

• You have team members that are chronically late to
group meetings?
 .Try to get to the root cause and find out what is making your coworker unhappy •
.Make sure that lateness does not go without any negative consequences •
Make an effort to schedule meetings around everyone’s schedules •
.When people are late, be sure to ask them to compensate, such as by doing extra work •
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