individuals or companies borrow from banks or other financial institutions so as to financially manage planned or unplanned events. LOAN RECOVERY • Debt recovery and debt collection are similar terms with one small, but very important distinction. The difference is who is trying to retrieve a debt. Credit score • CIBIL is one of the four credit bureaus in India that generates reports based on your credit score. Your CIBIL score reflects your credit history. How to handle the call • Know the rules: You, as a debtor, have certain rights. Knowing those rights will help you handle a recovery agent. You can ask the recovery agent to show his identity card issued by the bank or under the authority of the bank.You have a right to privacy. What is overdue charges • The term late fee refers to a charge consumers pay when they fail to make a payment on a debt such as a loan or a credit card by the due date. • What is Penalty Charges : • Penalty interest, also called penalty APR (penalty annual percentage rate), default interest, late payment, interest on arrears, or penal interest, in money lending and in sales contracts is punitive interest charged by a lender to a borrower if instalments are ... Interest • Interest is the monetary charge for the privilege of borrowing money, typically expressed as an annual percentage rate (APR). Interest is the amount of money a lender or financial institution receives for lending out money. TYPES OF PAYMENT METHOD • There are different types of payment methods and they vary from business to business. You have to figure out which payment method will suit the nature of your business and at the same time appeal to your customers. • 1. Google Pay • 2. Paytm • 3. Debit Card & Credit Card • 4. PhonePe