Leadership Competency

Framework
at J Kumar
 Leadership Competency Framework in a SNAPSHOT
THEME
LEADING THE RACE MAKING IT HAPPEN ADDING THE HUMAN TOUCH

COMPETENCY BUSINESS FIRST 1 GO GETTER 4 IMPACTFUL COMMUNICATION

• Financial Perspective • Effective Project Management • Communication
• Responsible Risk Taking • Quality Driven • Negotiation & Influencing 6
• Strategic Foresight • Accountable for Results • Empathy & Listening Skills
ELEMENTS

PATH FINDER 2 CUSTOMER CENTRICITY 5 TEAM BUILDER 7

• Generates Sustainable Ideas • Customer Delight • Effective Team Management
• Problem Solving • Nurture Talent

CHANGE & LEARNING AGILITY 3 ALLIANCE BUILDER 8

• Relationship Management
• Change Catalyst
• Collaboration
• Learning Agility
 Competency Definitions 1

LEADING THE RACE | BUSINESS FIRST – Thinking about the business with financial acumen

Elements Level 1 Level 2 Level 3 Level 4 Level 5

Financial Perspective
Demonstrate understanding of Generates and maps
Designs new-age financial
Understands departmental and the financial impact of industry alternatives / solutions from Critically evaluates industry/
Evaluating financial and solutions for J Kumar across
organizational financial priorities drivers – labor, budget, financial trends based on domain trends and recommends
commercial priorities with diverse businesses while
in own sphere of work and commodities, etc. on the understanding of contract appropriate shifts to fulfill
precision through in-depth balancing multiple scenarios
aligns his/her actions to them organization and aligns team details and integrates it into organizational objective
understanding of business, and priorities
activities to them department's functioning
industry and domain

Responsible Risk Taking

Considers carefully all the Encourages organization wide
Guides and advises team to Builds and continuously
Learns from mistakes and factors while dealing with responsible risk taking and
Transcend fear of failure, deal with ambiguous situations improves systems and
seeks inputs while taking risks situations, guides team leaders tolerance towards ambiguity to
criticism and ambiguity to and takes risks after careful processes to promote calculated
to manage different situations and ensures compliance to risk enable people to think outside
achieve goals while mitigating considerations of critical factors risk taking for overall growth
practices and processes their comfort zone
risks

Uses macro environmental

Is aware of the team’s / Uses knowledge of industry variables to envision and
Strategic Foresight Develops long term plans for
Demonstrates understanding of department’s goals over insights, upcoming trends and execute long-term
the business unit / department /
own role and aligns it to the medium to long term and developments, competitor organizational strategy.
Envisioning the future for own project with a view to support to
larger department and guides the team and resources analysis to synthesize plans for Creates strategic value for J
department by keeping the meet long-term organizational
organization goals to support organizational future growth and direction of J Kumar by identifying niche
larger picture in mind and targets
strategy Kumar markets and business
aligning goals accordingly
opportunities
 Competency Definitions
Elements
Generate Sustainable Ideas
Takes initiatives, collaborates &
generates sustainable ideas
and is open to
accept/implement new ideas in
order to save time, cost, and
reduce wastages
Problem Solving
Regularly analyzes situations
and applies critical thinking (like
RCA) to solve problems,
decides course of actions and
implements new solutions for
rapid completion of projects
LEADING THE RACE | PATH FINDER – Thinking outside the box, Innovation led transformation
Level 1
Takes initiative regularly,
generates sustainable ideas in
own sphere of work and shows
openness to accept and
collaborate on ideas in order to
save time, cost, and reduce
wastages
Consistently asks questions,
analyzes situations, identifies
problems and issues in own
sphere of work. Recommends &
identifies solutions to such
problems in order to complete
project on time
2
Level 2
Proactively encourages the
team to generate out-of-the-box
& sustainable ideas, practices
and solutions, to collaborate
with different teams on
initiatives and unlock greater
value and potential for the
organization
Encourages team to challenge
the status-quo, identifies
problem, generates options,
seeks solutions collaboratively
within the team and implements
new solutions as per prescribed
practices
Level 3
Looks beyond the obvious, is
willing to implement new,
sustainable & breakthrough
ideas & practices at project or
function level to stay ahead of
the curve by always looking to
save resources, improve quality
and reduce wastages
Proactively anticipates,
identifies & solves problems
related at
work/project/department level
by generating multiple solution
options.
Aware of risks associated with
chosen solutions and decides
on course of action to ensure
implementation is done well
Level 4 Level 5
Incorporates a culture of
Successfully introduces and
innovation and sustainable
encourages organization-wide
ideas into the strategy of J
sustainable & innovation led
Kumar. Introduces new and
practices that are path breaking.
cutting-edge industry practices
Proactively creates and
and solutions to not only
promotes a culture of innovation
deliver in a sustainable, cost-
and collaboration for the
effective manner but also be a
organization
pioneer in the industry
Identifies and solves complex
Understands and foresees
business problems to ensure
potential problems & crisis,
strategic targets are met.
develops solutions & practices
Makes sound and well-
proactively to deal with such
informed decisions keeping in
situations. Ensures buy in of
mind the long-term impact of
major stakeholder before
the outcome on different
committing decision to
stakeholders both within and
implementation
outside the organization
 Competency Definitions
Elements
Change catalyst
Is flexible to adapt new ideas&
changes and influences others
to do same in order to promote
sustainable and profitable
business
Learning agility
Demonstrates openness to
learn, and consistently seeks to
upgrade one’s functional &
behavioral skill sets for the
success of the organization
3
LEADING THE RACE | CHANGE & LEARNING AGILITY – Be agile and embrace change
Level 1 Level 2
Influences the team to adapt
Adapts and embraces
and embrace new ideas &
organizational change
changes in the organization and
positively by bringing changes
guides individuals to deal with
in one’s own work practices
ambiguity whenever required
Demonstrates willingness to
Seeks opportunities to learn in
learn in own work sphere when
order to keep self and the team
provided with opportunities and
updated on newer methods and
consistently looks to learn new
technologies
skills to carry out work efficiently
Level 3
Promotes an environment that
facilitates change at a project or
a functional level in order to
promote sustainable& profitable
business practices
Looks beyond own area of work
and promotes learning culture
and new practices at a project
or a department level to stay
ahead of the curve
Level 4
Proactively recognizes the need
to bring about change in the
organization. Act as a change
catalyst to influence and get buy
in of larger groups in order to
successfully implement new
solutions
Recognizes the need to
constantly learn & relearn and
proactively introduces newer,
better ways of learning.
Encourages the project teams to
regularly update their functional
& behavioral skill sets
Level 5
Recognizes the need to
constantly evolve & change
and leads the process of
organizational and change
transformation by involving
key stakeholders and providing
guidance to all
Creates and promotes learning
culture and environment
through establishment of right
L&D systems and processes
so the organization can remain
successful and relevant in long
term
 Competency Definitions 4

MAKING IT HAPPEN | GO GETTER – Drive RESULT through EXECUTION EXCELLENCE

Elements Level 1 Level 2 Level 3 Level 4 Level 5

Leads the team by example and
Manages department and Manages multiple projects to
Effective Project Management effectively manages various Guides organization wide
Proactively multi-tasks, project wide initiatives & ensure their completion while
variables (resources), takes initiatives, value addition
manages time and variables activities while ensuring continuously, proactively
Ensure optimum utilization of rapid decisions and prioritizes through effective planning and
effectively associated with tasks effective planning & organizing, anticipates new needs through
resources, multi-taking, fast tasks associated with different resource utilization while
assigned to deliver results quick decision making to solve value engineering and ensures
decision making and value assignments at a team level in building capability and capacity
consistently as per conditions of issues, and optimal utilization of that the right resources are
engineering for on-time project order to ensure completion of to take on greater and complex
contract resources to complete project deployed at the right place and at
completion project on time as per responsibility
ahead of schedule the right time
conditions of contract

Inspires people in projects and Proactively builds and Creates a culture which is
Quality Driven
Constantly strives to achieve Displays dedication towards departments through own continuously improves quality in deeply rooted in commitment
quality, sustainable outcomes, quality improvement, actions to continuously strive all structures, systems and and passion for delivering error
Deeply rooted commitment and
do things better, on time and sustainable outcomes and towards delivering exceptional processes in order to deliver free, sustainable, environment
passion for delivering error free,
first time right every time in own ensures team is delivering high quality, sustainable, error free, sustainable, friendly and on-time solutions
sustainable, environment
sphere of work error free and on-time, solutions environment friendly and on- environment friendly and on-time and incorporates the same in
friendly and on-time solutions
time solutions solutions the strategy of the organization

Accountable for Results

Displays perseverance, go-
getter attitude and
Displays Perseverance, Go
demonstrates ownership for all
Getter attitude by owning the
assigned tasks and actively
tasks end to end and taking
seeks solutions and support in
responsibility for outcomes, and
case of hurdles
not getting impeded by failures
Proactively takes end-to-end
accountability of team goals and
guides team members to deliver
results as committed and
provide support in case of any
roadblocks
Promotes culture where team
takes full accountability and
responsibility for project and
department goals, and guides
the team to achieve outcomes
effectively as per commitment
Takes end to end ownership to
Builds a culture of
ensure that not only are results
accountability, in which people
achieved but also that right
are self motivated to go out of
processes are followed and
their way and work dedicatedly
encourages people to persevere
in order to achieve results
and not get impeded by failures
 Competency Definitions 5

MAKING IT HAPPEN | CUSTOMER CENTRICITY…Customers at heart and center

Elements Level 1 Level 2 Level 3 Level 4 Level 5

Proactively designs and

Customer Delight Promotes actively a Customer
Makes conscious attempt to improves all parts of customer
Proactively encourages the First culture in the Project Team Leads the process of seeking,
understand the requirements of experience with consistent focus
Understands stated & unstated team to gain trust of customer or Department. Shows capturing and deploying
the customer and displays a and, aligns the project &
customer requirements in order through deeper understanding extraordinary ability to ‘customer delight’ in
sense of responsibility to always department at different touch
to manage customer of their needs, resolving understand & analyze customer organizational strategy to
satisfy & manage customer points to manage and exceed
expectations, solve grievances grievances, and managing needs to improve overall ensure delivery of best-in-class
expectations customer expectations in order to
and ensure high customer expectations even in times of experience at different touch customer solutions and be the
maintain & improve the brand
satisfaction to gain trust and uncertainty points in order to delight and First Choice for our customers
image
build brand image gain trust of customers
 Competency Definitions
ADDING HUMAN TOUCH | IMPACTFUL COMMUNICATION – Convey, share and understand ideas, feelings and point of view effectively
Elements
Communication
Ability to express/ present /
write ideas and information in a
clear and conscience manner
for significant impact and faster
decision making
Negotiation & Influencing
Persuades others; builds
consensus; to obtain
information and accomplish
goals
Empathy & Listening Skills
Understand other people’s point
of view through effective
listening
Level 1
Shares his thoughts comfortably
in one-to-one discussions. Is
able to speak/ write in a
structured manner with little
guidance from supervisor
Understands the importance of
persuasion and is able to justify
team actions, resource requests
and effort estimates
Understands the importance of
listening and recognizes that
each individual sees things from
a different point of view. Asks
questions for clarification on an
issue
6
Level 2
Uses language concisely and
puts across points sharply with
the purpose intended, across
both oral communication and
business letters/ emails
Uses direct, logical persuasion
in a discussion or presentation;
uses concrete examples, facts,
figures and appropriate data. Is
able to identify people who
could influence the situation
positively and leverages them
effectively to meet objectives
Listens to team members,
understands and appreciates
their requirements and tries to
convert them into actionable
tasks
Level 3
Assertively states one’s point of
view across project teams/ large
groups in a planned &
structured manner. Is able to
present to senior management
effectively
Persuades large teams to
change approach to better fit a
situational need. Represents the
department in reaching
agreements with other
stakeholders. Structures
communication based on an
understanding of others'
objectives to achieve win-win
results
Uses active listening skills to
understand others. Acts as a
facilitator in large groups and
ensures that others’ points are
heard and critically addressed
Level 4
Plans and executes complex
messages for a variety of
audiences with conviction. Is
able to use effective tools like
presentations, data dashboards,
mailers etc.
Negotiates with leaders for
changes to organization
practices. Convinces key
personnel through flexible styles/
sources of influencing (authority,
logic, networks etc.) to establish
credibility. Guides team members
on building credibility through
negotiating skills
Offers emotional support and/or
tangible assistance to others
experiencing difficulties.
Maintains sensitivity towards the
audience and modifies
communication style accordingly
Level 5
Communicates on behalf of
top leadership in verbal or
written form with conviction and
diplomacy. Mentors others on
effective communication skills
Convinces colleagues and
external parties to accept
recommendations involving
substantive changes in
established practices.
Facilitates consensus building
through necessary pre-work
like assembling coalitions and
building "behind the scene"
support for the ideas
Tries to build an element of
empathy and compassion in
the organization culture and
tries to remove any systemic
communication barriers.
 Competency Definitions
ADDING HUMAN TOUCH | TEAM BUILDER – Drive, empower & develop teams towards achievement of larger goals
Elements
Effective Team Management
Fair delegation of responsibility
& accountability, setting clear
goals while guiding the teams to
make important decisions, even
in times of uncertainty and
complexities
Nurture Talent
Identifies & grooms talent by
providing opportunities and
constructive feedback; fosters
an environment of care &
respect to inspire and promote
individual development
7
Level 1 Level 2
Distributes workload fairly and
Understands broad team goals
equally among members by
and the roles of fellow
establishing clear work
members. Sets clear
directions as per an individual’s
responsibilities and action items
area of expertise. Keeps team
for oneself with some guidance.
informed on key decisions.
Constantly seeks and provides
Understands the need for
feedback to team members.
building people capability. Is
Respects views and thoughts
open to feedback & suggestions
of others and encourages care
from fellow colleagues.
and respect for all fellow
Cares and respects individuals.
employees
Level 3
Recognizes individual’s
differences and strengths. Sets
clear and stretch goals that
bring out the best output from
individuals. Sets clear decision-
making matrix within the team
and includes all key members
Considers career goals and
wellbeing of direct reports. Is
keen to give constructive
feedback to help them identify
their strength and development
needs. Constantly motivates
them to go beyond expectations
Level 4 Level 5
Develops and manages
Builds a team by leveraging
multiple teams within J Kumar.
people’s strengths and
Delegates responsibility to
delegating responsibilities
individuals basis their capability
accordingly. Involves team in
and potential assessment.
bigger decisions and encourages
Empowers teams to make
individuals to independently take
informed decisions with
on decisions with limited impact
accountability
Creates an environment of
Inspires a culture supporting
individual development &
development of high-potential
employee welfare while
within the team. Invests in
considering individual
coaching and preparing future
differences. Provides
talent by supporting their
constructive feedback and
overall development, keeping
focuses on motivating and
in mind the divergent needs of
engaging teams across projects.
function/ business segment.
 Competency Definitions 8

ADDING HUMAN TOUCH | ALLIANCE BUILDER – Engage with stakeholders for building long term relationships & promote cross-functional collaboration

Elements Level 1 Level 2 Level 3 Level 4 Level 5

Relationship Management
Develops interpersonal connect Develops long term relationship Enables a people focused Establishes a culture of people
Builds connects with key team
Ability to establish long-term with team and key internal with various teams across all leadership style by encouraging at the core, by cascading a
members on an everyday work
interpersonal connect with departments, resolves any levels within J Kumar and team members to form deep vision of strong interpersonal
basis to reduce process
internal & external stakeholders conflicts which aids smooth important external stakeholders connections and understanding connections and relationship
turnaround time
process execution like vendors and suppliers within and outside J Kumar building across all stakeholders

Collaboration
Understands the advantages of
developing cross-functional
Encourage cross-functional
linkages, open information
contributions and build
sharing, and inclusion of
synergies towards achieving a
perspectives from different
common goal
functions
Boosts cross-functional
Inspires a collaborative mindset
collaboration to strive for Encourages a collaborative Demonstrates a collaborative
through breaking silos and
functional/business goals with a environment within his/her team working style and creates
develops links across different
collective effort by involving and unites teams and functions platforms for motivating cross-
teams across departments/
members from different teams by driving organization's efforts functional synergy across J
functions which are connected
and departments in discussions, towards common shared goals Kumar by communicating the
with regular work-interaction
addressing challenges and shared vision
resolving conflicts