CONFLICT

MANAGEMENT

PRESENTATED BY:
Mahnoor Fatima
Minahil Ziafat
Contents:
 Introduction to conflict management.
 Importance of conflict resolution.
 Resolving conflict through communication.
 Conflict management styles.
 Conclusion.
CONFLICT
MANAGEMENT
Conflict management is the process of identifying,
addressing, and resolving disputes or disagreements
between individuals or groups.
It is the process by which disputes are resolved, where
negative results are minimized and positive results are
prioritized.
Importance of Conflict Resolution
 Conflict Resolution is important because it helps to create a more positive
environment.
 It helps to maintain a positive relationships.
 It promotes a better communication.
 Avoid fights and problems that can get worse over time.
 It can help people to understand each other’s perspectives and needs.
RESOLVING CONFLICTS THROUGH
COMMUNICATION:
 Create a safe and respectful environments.
 Open and honest communication.
 USE “I” statements.
 Avoid assumptions.
 Use effective non-verbal communication.
 Follow-up and feedback.
CONFLICT MANAGEMENT STYLES

Here are Five common styles of conflict management:

1. Accommodating:
This style focuses on satisfying the needs and concerns of the other party
while neglecting one’s own.
2. Avoiding:
This style aims to reduce conflict by ignoring it, removing the conflicted
parties, or evading it in some manner.
3.Compromising:
In this style, both parties make concessions and meet halfway to find a
middle ground.
4. COMPETING:
This style rejects compromise and involves not giving in to others
viewpoints or wants.
5.Collaboration:
This style aims to find a mutually beneficial solution by actively
involving all parties in the conflict. It emphasizes cooperation, open
communication, and problem-solving.
CONCLUSION:
Conflict management is an essential skill for every employee. It allows
them to resolve disagreements and disputes constructively and
professionally, which can lead to better workplace morale and
productivity. The goal is to minimize the potential negative impacts
that can arise from disagreements and increase the odds of a positive
outcome.
Thank you!