Delivered by Employee Services HR Support

Employee
WHO to Contact onServices HR
Different HR Support
is a team of experienced HR
Topics?
professionals & SME’s who provide expert front line support for
HR Policies, Processes, Tools and Program Delivery to all
Employees and Managers around Manager
the globe.

“When you think of HR, contact HR Support!.”

Scope of Business
•Payroll •Philanthropy
•Stocks •Career Connection
•Compensation •HR Guidelines, Policies & Processes
•Benefits •Employee Relations
•Talent Management •Visa & VOE letters
•HRMS/Comp Planner
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 Delivered by Employee Services HR Support

Multiple channels you can connect with us!

Click to Chat Schedule Support

Call us *88* option 3 Submit a web case

Help Zone
The most
powerful
self-help engine

Whether you are on or off the Cisco network, from any device of
your choice, Help Zone is your single destination to get solutions
and answers quickly.

 Search the robust knowledge library for articles

 Ask the community for answers
 Chat with an agent, or schedule support
 Open a Web case, or simply pick up the phone – We’re here to help!

View Video on Help Zone Introduction and Navigation

Note: Help Zone tool & other policy links can be
Cisco Highly accessed effective from the joining date
Confidential
at Cisco
 Delivered by Employee Services HR Support

Welcome to Cisco
Below is the list of frequently queried topics to guide the New Hire through the first 3
months of joining.

 Accessing ADP Employee Self Service (ESS) – APJC

ESS access is enabled one week from the date of joining Cisco, however for employees
joining after the payroll cut-off date (normally 10th of the month), the access will be
enabled one week after the 25th of that month. You will receive an e-mail notification
from apac-payroll-services (mailer list).

• Other Payroll Topics

 Employee Self Service - India
 Salary Frequently Asked Questions – India
 Income Tax Frequently Asked Questions - India

 Benefits Overview – India – Article lists different benefits for Cisco India Employees

 PTO/Leave Policy – India – Details on Annual Leave & Sick leave

 Verification of Employment (VOE) - Requesting a Letter in HRMS – Global

Manager
 Generating Visa Letter in the Visa Letter Service (VLS) Tool - Global

Non-HR Support contact list

Below are the out of HR Support scope topics, please contact respective team for
support:

• iExpense: iExpenses - Support Information

• Travel: Cisco Travel Network (CTN) - Global
• Amex Card: Cisco Corporate Card (AMEX) - Information and Support
• Badge/Safety and Security: Safety and Security (SSBR) - General Information
• Technical Support: visit Help Zone for further support
• Work Place Resource: visit Help Zone for further support

Note: Help Zone tool & other policy links can be

Cisco Highly accessed effective from the joining date
Confidential
at Cisco