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PayPal
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Overview
PayPal: was founded in 1998, and owned by the eBay Company since 2002 Allows individuals or businesses to make or receive online payments. Utilizes existing infrastructures such as bank accounts, credit, and debit cards along with security systems to enable secure and immediate electronic payments. Is an alternative to traditional credit card transactions, and offers the assurance that third-party transactions allow.
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History
The company, originally called Field Link, was founded by Max Levchin, an online security specialist, and Peter Thiel, a hedge fund manager in 1998. Levchin and Thiel joined forces, received $3 million in funding from the Nokia Corporation for this venture, which offered encryption software for handhelds. Launched PayPal in October of 1999 with six employees. Between January and August 2000, PayPal surged from 12,000 accounts to 2.7 million. June 2000, PayPal introduced accounts for businesses. By the end of 2001, more than onefifth of PayPal's 12.8 million accounts were business accounts. July 2000 approximately 2 million eBay listings accepted PayPal payments, five times as many as BillPoint Inc., eBay's payment service. By the following October, PayPal was being used to pay for 25 percent of all eBay transactions. The company had grown to 500 employees who were processing over 120,000 transactions, worth in total about $6 million, every day. In 2002 PayPal purchased by eBay, the operator of its main competitor, Billpoint for $1.5 billion in eBay stock, which gave eBay more control, and increased the profit made from each transaction from 7 to 10 percent. eBay subsequently closed its Billpoint operation, and announced that PayPal cease to be available for online gambling. EBay elected to let PayPal continue to operate in the area of online pornography, which unlike gambling, was legal. In 2003, PayPal discontinued the offer of its services on adult-content websites, citing high fraud rates. By this time PayPal successfully addressed many of its customer service problems.
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Management
Matthew J. Bannick - Senior Vice President Mary M. Hentges - Vice President, Finance Alex E. Kazim - Vice President, Marketing Scott Thompson - Senior Vice President, Chief Technical Officer Salvatore J. Giambanco - Vice President, Human Resources and Administration John D. Muller - Head of Legal Department Amy E. Rowe - Vice President, Production Ken A. Miller - Director Ryan D. Downs - Vice President, Operations
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Competition
Western Union launched MoneyZap in 2000, which had a fee structure similar to PayPal Citibank, in partnership with AOL and Microsoft, introduced c2it. c2it charged higher fees than PayPal, at $2 per transaction, and was unable to cut into PayPal's customer base. eBay had also attempted challenge PayPal with Billpoint Inc., but By the end of 2001, PayPal was firmly in the lead of the online payments market, holding a 65 percent share market.
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Value Proposition
Offer innovative electronic payment system utilizing email, bank account information, credit card information, and a proprietary fraud protection system to facilitate ecommerce transactions.
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Measures of Success
Number of Global User Accounts (millions)
100 90 80 70 60 50 40 30 20 10 0
Pa yP al Fa rg o eu ts ch eB an k D Ex pr es s is co ve r a m er ic W el ls Ba rc la ys
Number in Millions
er ic an
Paypal has grown approximately 6 fold from 2001 to 2005 (projected to year end), currently representing over $26B in total payment volume by over 87 Million users globally
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Value Proposition
PayPal offers:
No monthly fees No setup fees No gateway fees
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Value Proposition
Free eBay and merchant tools. Excellent functionality and antifraud systems at no extra cost, and only charging fees when transaction is completed, financial confidentiality is strictly maintained. Facilitating repeat use by customers by retaining key information. Providing documentation and tracking of transactions.
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Analysis
Economies of scale High Networks effects Low for consumer, high for merchants Customer acquisition costs (eBay Low Customer retention rate High
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GBF
After identification of this need (both for customers and merchants) it was important to Get it Right Fast.
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