Professional Documents
Culture Documents
Session 1 and 2
Session 1 and 2
Techniques
Naga Vamsi Krishna Jasti
BITS Pilani Asst. Professor
Mechanical Engineering Department
Hyderabad Campus
BITS Pilani
Hyderabad Campus
Introduction
Contents
Introduction
Define Quality and Quality perspectives
Start by defining the problem and pinpointing the root cause using the 5 Whys.
You may need to take a more in-depth approach (such as Cause-Effect
Diagrams) if the issue is overly complex.
Problem: Your customer received their order two weeks later than you
promised.
– Why? Production was delayed in Gwalior .
– Why? The factory received the raw rayon fiber they needed two weeks later
than anticipated.
– Why? The raw rayon supplier did not have the materials ready on time.
– Why? They had trouble sourcing the raw martials needed to make the raw
rayon fiber.
– Why? Their sourcing manager is new and inexperienced.
Counter-measure: You need to find a secondary raw rayon supplier that is
reliable.
Introduction
Define Quality and Quality perspectives
Need and Awareness
Old vs. TQM Approach
Gurus of Quality
History of quality management
Obstacles to TQM implementation
Benefits of TQM
57 MM ZG522 - Total Quality Management BITS Pilani, Hyderabad Campus