UNDERSTANDING THE

SIPOC FRAMEWORK
SIPOC FRAMEWORK

• An acronym that stands for Suppliers, Inputs,

Process, Outputs and Customers.
• A tool that helps the team to identify all relevant
elements involved in a process even before the
implementation phase kicks in.
SIPOC FRAMEWORK
• PROCESS
It is the series of steps required to convert the inputs
into outputs by adding value.
• OUTPUTS
Deliverables whether internal or external.
• CUSTOMERS
The entities who receive the output.
SIPOC FRAMEWORK
• SUPPLIERS
They supply the inputs to complete the process.
• INPUTS
It includes materials, equipment, information,
forms etc.
SIPOC FRAMEWORK

• In practical terms, SIPOC is a process mapping

and improvement method that summarizes the
inputs and outputs of one or more processes.
SIPOC FRAMEWORK
SIPOC FRAMEWORK
• Shows how the project goals will be accomplished.
• It ensures that the team and leadership all are on the
same page about the process and customer
requirements.
• The focus is on capturing the set of inputs or outputs
rather than the individual steps of the process.
HOW TO USE THE SIPOC FRAMEWORK

• IDENTIFY SUPPLIERS.
 By supplier, we mean anyone who has a direct impact
on the outputs.
 List the suppliers that will provide you with the what
you need for your inputs?
 There might be a different supplier for each input.
HOW TO USE THE SIPOC FRAMEWORK

• IDENTIFY INPUTS.
 Identify the materials and other resources needed for
your business process to work.
 You don’t have to list every single one, only those that
are important, overarching inputs.
HOW TO USE THE SIPOC FRAMEWORK

• OUTLINE THE PROCESS.

 This is like the starting and ending points in the
process or it could be a simple flowchart
 List the four or five high-level steps that consist of
actions and subjects.
HOW TO USE THE SIPOC FRAMEWORK

• DEFINE THE OUTPUTS.

 Use nouns to describe the outputs. These can be
materials, products, services or information,
 The outputs must be realistic and be measured right
away.
HOW TO USE THE SIPOC FRAMEWORK

• IDENTIFY THE CUSTOMERS.

 Define who will want or who you are targeting with the
outputs in your business process.

 A customer doesn’t have to be external; they can be

internal.
HOW TO USE THE SIPOC FRAMEWORK

• ANALYZE CUSTOMERS REQUIREMENTS.

 What are the process measurements or requirements
for the product, service or information?

 These are usually determined by the customer or a

regulatory body.
TO REITERATE KEY POINTS
• Suppliers and Customers may be INTERNAL or
EXTERNAL to the organization.
• INPUTS AND OUTPUTS may be materials, services,
and/ or information.
• The FOCUS is on capturing the set of INPUTS or
OUTPUTS rather than the individual steps of the
process.
IN CONCLUSION…
• SIPOC gives you a birds-eye overview of the process
that could help you with onboarding a new team
member or be the foundation of a future process
improvement initiative.
WHAT IS SIPOC in DepEd?
WHAT IS SIPOC in DepEd?