Leadership Dynamics

in the Hospitality Industry

Leadership Dynamics
in the Hospitality Industry

 Chapter 2:
Developing
Interpersonal Skills
for Success
Interpersonal Skills
 Learning Objectives

1. Identify the four

relationship levels of
leadership:

 The “intra” or relationship

with self
 One-on-one or dyadic
 In teams or small groups
 Organization as a whole

1-4
Important Points
 Interpersonal skills are one of the most important
factors in leadership success.
 Inadequate interpersonal skills cause leader
derailment
 The Big 5 traits can help predict successful
leadership
 Emotional intelligence can be viewed as the
applied interpersonal skills.
 The leader’s MBTI profile.
Leadership Traits…
“Following to Lead” and “Lead by Following”

 See and feel the world

 Interact with people
 Accept (or reject) new
information
 Make decisions
 Structure (or don’t)
your life
Big 5 Personality Traits

Conscientiousne
Openness Extraversion
ss

Low
Agreeableness/ neuroticism /
Tact stability under
stress
The Big 5 Personality Assessment
MBTI – Myers Briggs
Assessment
MBTI Career Considerations
Myers-Briggs Type Indicator (MBTI)
Denisha and Darnell Group
Activity
Big 5 - OCEAN
- Openness:
- creative, curious, ideas

- Conscientious:
- organized, thoughtful, detailed

- Extraversion:
- excitable, social, talkative

- Agreeableness/ Tact:
- kindness, EQ, trusting

- Low Neuroticism / stability under stress

Emotional Intelligence
 The ability to identify, evaluate, and manage
emotions of:

 One-self
 Others
 Groups
 Keeping in Balance
 Emotional Intelligence (EQ)

 Self-awareness

 Social skills

 Empathy

 Self-regulation

1-18
EQ vs. IQ
MBTI – Defining the Letter
Develop an understanding and appreciation of
“The Big 5” and MBTI

 The Big 5 set of natural traits and values

 Openness to experience and inquiry – creative energy

 Conscientiousness

 Extraversion

 Agreeableness/tact

 Non-neurotic/stability under stress

1-21
 The intra or relationship with self

 The leader’s ability to understand his or her own set of traits and
natural tendencies

 Personality and skills assessments:

 Myers-Briggs (MBTI)

 The Big 5 (OCEAN)

 Emotional Intelligence - EQ

 Strengths Quest (Clifton Strength Finders)

 LPI (Leadership Practices Inventory)

1-22
 Leadership Skills (cont.)
 Conceptual Skills
 Planning
 Evaluating
 Assessment
 Strategic thinking
 Foresight
 “Visioning”
 Viewed with increasing importance as one moves up
the “leadership ladder”

1-23
 Leadership Skills, cont.
 Interpersonal skills
 Emotional intelligence

 Rapport building

 Conflict resolution

 Social skills

 Persuasion skills

 Stability under stress

 Deficits in this area viewed as the most common

factors in leadership failure, and long-term follower
dissatisfaction

1-24
Persuasion
 A communication style, primarily used to present
thoughts, data, research, and other evidence to
justify a position, opinion, or decision in a
“respectful” process.
 Single vs. Double-loop Learning

1-26
Complaining about Complacency
MBTI / EQ Assessment
Assignment
 Screen Print or send image of your 4 letter MBTI description
with percentages and your EQ with the numbers per category
 The Big 5 (OCEAN)
https://www.truity.com/test/big-five-personality-test
 Myers-Briggs (MBTI)
http://www.humanmetrics.com/cgi-win/jtypes2.asp

 Emotional Intelligence - EQ
https://globalleadershipfoundation.com/geit/eitest.html

 Susan Cain – The Power of the Introverts