The document discusses constructive controversy and how it can occur when people with opposing ideas work together for mutual benefit. It provides a 5-step technique for constructive controversy: 1) adopting an initial perspective, 2) trying to persuade others, 3) being confronted by other viewpoints and doubting your own, 4) seeking more information, and 5) drawing a conclusion that may differ from your initial position. It then provides an example problem and recommends teams take opposing sides, present arguments, and ultimately decide on a solution. The goal is for participants to gain different perspectives to enhance problem-solving skills.
The document discusses constructive controversy and how it can occur when people with opposing ideas work together for mutual benefit. It provides a 5-step technique for constructive controversy: 1) adopting an initial perspective, 2) trying to persuade others, 3) being confronted by other viewpoints and doubting your own, 4) seeking more information, and 5) drawing a conclusion that may differ from your initial position. It then provides an example problem and recommends teams take opposing sides, present arguments, and ultimately decide on a solution. The goal is for participants to gain different perspectives to enhance problem-solving skills.
The document discusses constructive controversy and how it can occur when people with opposing ideas work together for mutual benefit. It provides a 5-step technique for constructive controversy: 1) adopting an initial perspective, 2) trying to persuade others, 3) being confronted by other viewpoints and doubting your own, 4) seeking more information, and 5) drawing a conclusion that may differ from your initial position. It then provides an example problem and recommends teams take opposing sides, present arguments, and ultimately decide on a solution. The goal is for participants to gain different perspectives to enhance problem-solving skills.
CONSTRUCTIVE OR DESTRUCTIVE? THE ANSWER: IT DEPENDS!
IF YOU HAVE A RECEPTIVE
MINDSET AND FOLLOW THE RIGHT APPROACH. CONSTRUCTIVE CONTROVERSY Constructive Controversy occurs naturally when people with opposing ideas have a desire to agree for their mutual benefit. THE TECHNIQUE BUILDS ON FIVE ACTIONS AND REACTIONS WE COMMONLY EXPERIENCE DURING PROBLEM SOLVING AND DECISION MAKING: • YOU ADOPT AN INITIAL PERSPECTIVE BASED ON YOUR PERSONAL EXPERIENCES AND PERCEPTIONS. • YOU TRY TO PERSUADE OTHERS TO AGREE WITH YOU, STRENGTHENING YOUR BELIEF THAT YOU ARE RIGHT. • YOU'RE CONFRONTED BY COMPETING VIEWPOINTS AND... • ... YOU BEGIN TO DOUBT YOUR RATIONALE. • YOU LOOK FOR MORE INFORMATION UNTIL YOU FEEL CERTAIN ENOUGH TO DRAW A CONCLUSION, EVEN IF THE OUTCOME IS DIFFERENT FROM YOUR ORIGINAL POSITION. LET'S TRY THIS! PROBLEM In the middle of a hiring process, your team is stuck : between two applicants: Martha, who has a track record of "job hopping" but is highly competent in many areas, and Susan, known to be "loyal" to the company but displays few skill sets. THE STEPS: • FORMING ADVOCACY TEAMS - the team will be divided into two groups. Each team will have their own advocacies related to the issue. • PRESENTING THE CASE - team 1 will describe and explain their case to convince the body of its validity. • INVITE TEAM 2 TO ARGUE AGAINST THE CASE - disprove, refute or rebut them, and defends its original position. • TEAM 2 PRESENTS THEIR CASE & TEAM 1 ARGUES AGAINST IT. • REVERSE THE POSITIONS - both teams will now take up the case of the opposing team and come up with their own argument • DECIDE. RECOMMENDED TIMELINE • Construction of Argument - 5 minutes • Presentation of Team 1 - 2 minutes • Argument / Rebuttal - 2 minutes • Presentation of Team 2 - 2 minutes • Argument / Rebuttal - 2 minutes • Reversal of Argument (Construction) - 5 minutes • Presentation of Team 1 - 2 minutes • Presentation of Team 2 - 2 minutes • Decision - FIN REFLECTION AND SUMMARIZATION • What are your key takeaways from the activity? • How would YOU apply the constructive controversy in your working environment in terms of enhancing problem-solving and decision-making skills? NO DISCORD, NO CONCORD. Chinese Proverb