TEAM WORK.

CONFLICT
SOLUTION
 TEAM WORK

• THE PROCESS OF WORKING COLLABORATIVELY WITH A GROUP OF PEOPLE IN

ORDER TO ACHIEVE A GOAL.
• TEAMWORK IS OFTEN A CRUCIAL PART OF A BUSINESS, AS IT IS OFTEN
NECESSARY FOR COLLEAGUES TO WORK WELL TOGETHER, TRYING THEIR
BEST IN ANY CIRCUMSTANCE.
• TEAMWORK MEANS THAT PEOPLE WILL TRY TO COOPERATE, USING THEIR
INDIVIDUAL SKILLS AND PROVIDING CONSTRUCTIVE FEEDBACK, DESPITE
ANY PERSONAL CONFLICT BETWEEN INDIVIDUALS.
 WHY IS TEAMWORK IMPORTANT?

• JUST AS IT’S ONE THING TO JOIN A TEAM, BUT QUITE ANOTHER TO

PERFORM AS A TEAM MEMBER. TO PUT IT SIMPLY, TEAMS DON’T
WORK WITHOUT TEAMWORK.
 8 GOOD REASONS!

1. CREATES SYNERGY – WHERE THE SUM IS GREATER THAN THE PARTS.

2. SUPPORTS A MORE EMPOWERED WAY OF WORKING, REMOVING CONSTRAINTS
WHICH MAY PREVENT SOMEONE DOING THEIR JOB PROPERLY.
3. PROMOTES FLATTER AND LEANER STRUCTURES, WITH LESS HIERARCHY.
4. ENCOURAGES MULTI-DISCIPLINARY WORK WHERE TEAMS CUT ACROSS
ORGANIZATIONAL DIVIDES.
 8 GOOD REASONS!

5. FOSTERS FLEXIBILITY AND RESPONSIVENESS, ESPECIALLY THE ABILITY TO

RESPOND TO CHANGE.
6. PLEASES CUSTOMERS WHO LIKE WORKING WITH GOOD TEAMS (SOMETIMES THE
CUSTOMER MAY BE PART OF THE TEAM).
7. PROMOTES THE SENSE OF ACHIEVEMENT, EQUITY AND CAMARADERIE,
ESSENTIAL FOR A MOTIVATED WORKPLACE.
8. WHEN MANAGED PROPERLY, TEAMWORK IS A BETTER WAY TO WORK!
 RESOLVING TEAM CONFLICT

• CONFLICT IS PRETTY MUCH INEVITABLE WHEN YOU WORK WITH

OTHERS.
 RESOLVING TEAM CONFLICT

• WHEN A TEAM OVERSTEPS THE MARK OF HEALTHY DIFFERENCE OF

OPINION, RESOLVING CONFLICT REQUIRES RESPECT AND PATIENCE.
THE HUMAN EXPERIENCE OF CONFLICT INVOLVES OUR EMOTIONS,
PERCEPTIONS, AND ACTIONS; WE EXPERIENCE IT ON ALL THREE
LEVELS, AND WE NEED TO ADDRESS ALL THREE LEVELS TO
RESOLVE IT. WE MUST REPLACE THE NEGATIVE EXPERIENCES WITH
POSITIVE ONES.
 THE THREE-STAGE PROCESS

• STEP 1: PREPARE FOR RESOLUTION: ACKNOWLEDGE THE CONFLICT, DISCUSS THE

IMPACT, AGREE TO A COOPERATIVE PROCESS, AGREE TO COMMUNICATE.
• STEP 2: UNDERSTAND THE SITUATION: CLARIFY POSITIONS, LIST FACTS,
ASSUMPTIONS AND BELIEFS UNDERLYING EACH POSITION, ANALYZE IN
SMALLER GROUPS, CONVENE BACK AS A TEAM.
• STEP 3: REACH AGREEMENT
 PREVENTING CONFLICT

• DEALING WITH CONFLICT IMMEDIATELY – AVOID THE TEMPTATION TO IGNORE IT.

• BEING OPEN – IF PEOPLE HAVE ISSUES, THEY NEED TO BE EXPRESSED IMMEDIATELY AND
NOT ALLOWED TO FESTER.
• PRACTICING CLEAR COMMUNICATION – ARTICULATE THOUGHTS AND IDEAS CLEARLY.
• PRACTICING ACTIVE LISTENING – PARAPHRASING, CLARIFYING, QUESTIONING.
• PRACTICING IDENTIFYING ASSUMPTIONS – ASKING YOURSELF "WHY" ON A REGULAR BASIS.
• NOT LETTING CONFLICT GET PERSONAL – STICK TO FACTS AND ISSUES, NOT PERSONALITIES.
• ETC.
 RECOMMENDED KEY VOCABULARY

• FEEDBACK - INFORMATION OR STATEMENTS OF OPINION ABOUT SOMETHING, SUCH AS A NEW

PRODUCT, THAT CAN TELL YOU IF IT IS SUCCESSFUL OR LIKED;
• SYNERGY - THE COMBINED POWER OF A GROUP OF THINGS WHEN THEY ARE WORKING
TOGETHER THAT IS GREATER THAN THE TOTAL POWER ACHIEVED BY EACH WORKING
SEPARATELY;
• EMPOWERED - HAVING MORE CONTROL OVER THEIR OWN LIFE OR THE SITUATION THEY ARE IN;
• CONSTRAINT - SOMETHING THAT CONTROLS WHAT YOU DO BY KEEPING YOU WITHIN
PARTICULAR LIMITS; UNNATURAL BEHAVIOR THAT IS SOMETIMES THE RESULT OF FORCING
YOURSELF TO ACT IN A PARTICULAR WAY;
 RECOMMENDED KEY VOCABULARY

• FLAT - NOT INTERESTING, OR WITHOUT EMOTION OR EXCITEMENT;

• LEAN (EFFICIENT) - A LEAN COMPANY OR ORGANIZATION DOES NOT USE TOO
MANY PEOPLE OR SPEND TOO MUCH MONEY, SO THAT THERE IS NO WASTE;
• MULTI-DISCIPLINARY - INVOLVING DIFFERENT SUBJECTS OF STUDY IN ONE
ACTIVITY;
• TO FOSTER - TO ENCOURAGE THE DEVELOPMENT OR GROWTH OF IDEAS OR
FEELINGS;
• TO CONVENE - TO BRING TOGETHER A GROUP OF PEOPLE FOR A MEETING, OR TO
MEET FOR A MEETING.
 SOURCES AND REFERENCES

• HTTP://WWW.FORBES.COM/SITES/LUISROMERO/2016/01/20/WHAT-EVERYONE-SHOU
LD-KNOW-ABOUT-TEAMWORK/#
356338C81663
• HTTP://THE-HAPPY-MANAGER.COM/ARTICLES/WHY-IS-TEAMWORK-IMPORTANT/
• HTTPS://WWW.MINDTOOLS.COM/PAGES/ARTICLE/NEWTMM_79.HTM