USABILITY

ENGINEERING
SSWTZG547

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 Members:

Assignment • Ankita Mishra - 2019wa15917

• Kishan Rangeele - 2019WA15399
• Saili Pawar- 2019wa15895

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 IRCTC Web Application

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 IRCTC Web Application
The IRCTC web application is an online platform provided by the Indian Railway Catering and Tourism Corporation
for various services related to train travel and tourism. 
• Ticket Booking: The IRCTC web application allows users to book train tickets online. Users can search for trains, check
seat availability, and make reservations for their desired journey. The application supports booking for all classes of travel,
including general, sleeper, AC, and premium classes.
• E-ticketing: IRCTC provides e-ticketing services, which means that tickets are booked online and delivered electronically.
After booking, passengers receive a unique PNR (Passenger Name Record) number, which they can use to check their ticket
status and print their ticket if needed.
• Account Registration: Users need to create an account on the IRCTC web application to avail of its services. Account
registration requires providing personal details, such as name, contact information, and address. Once registered, users can
log in to their accounts to manage bookings and access other features.

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 IRCTC Web Application
• Train Information: The IRCTC web application provides comprehensive information about trains, including train
schedules, routes, fares, and seat availability. Users can search for trains based on their source and destination stations, as
well as check the availability of seats on specific dates.

• Special Trains and Tour Packages: IRCTC occasionally operates special trains for popular tourist destinations or during
festive seasons. These special trains are listed on the web application, and users can book tickets for them. Additionally,
IRCTC offers various tour packages, including rail tours, hotel bookings, and sightseeing packages.

• Catering Services: IRCTC also provides catering services on trains. Passengers can pre-book meals during the ticket
booking process or order food during their journey through the web application. The application offers a range of meal
options, including regional cuisines and special dietary requirements.

• Refunds and Cancellations: The IRCTC web application allows users to cancel their booked tickets and claim refunds.
The refund amount depends on the cancellation time and the applicable cancellation charges.

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 Best Features of IRCTC UI
• User-friendly interface: The IRCTC UI has been redesigned to make it more user-friendly, with intuitive navigation and
easy-to-use features.

• Fast booking process: The booking process has been streamlined to make it faster and more efficient. The platform uses
advanced caching and optimization techniques to reduce the load time and make the booking process faster.

• Multiple payment options: The IRCTC UI offers multiple payment options, including net banking, credit/debit cards, and
mobile wallets, making it easy for users to complete their transactions.

• Mobile-friendly design: The IRCTC UI has a mobile-friendly design, which means users can book train tickets on the go
using their smartphones or tablets.

• Real-time availability status: The platform provides real-time availability status of train tickets, allowing users to book
tickets quickly before they sell out.

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 Best Features of IRCTC UI
• Train tracking: The IRCTC UI has a train tracking feature, which enables users to track the real-time status of their train
and get information about delays, cancellations, and other updates.

• Easy ticket booking process: IRCTC's UI provides an easy and streamlined ticket booking process, with clear and concise
steps that guide the user through the process

• Seat selection: IRCTC allows users to select their seats during the booking process, making it easy for them to choose the
most comfortable option.

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 Improvements Expect IRCTC UI
• Mobile responsiveness: IRCTC's UI can be improved by making it more mobile responsive, as many users access the
platform through their mobile devices.

• Faster load times: The website can be optimized to reduce loading times, making it faster and more efficient for users.

• Clearer information on cancellation and refund policies: The cancellation and refund policies could be made more clear
and concise, so that users have a better understanding of the process

• Better user feedback mechanisms: IRCTC's UI can benefit from better user feedback mechanisms, such as surveys or
feedback forms, to help improve the platform based on user suggestions.

• Integration with other services: IRCTC's UI can be improved by integrating with other services, such as transportation
services or hotels, to create a more comprehensive travel platform.

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 Improvements Expect IRCTC UI
• User experience: While the platform has made significant improvements in its UI design, there is still room for
improvement in terms of user experience. The booking process can be further simplified and made more intuitive to reduce
the time and effort required to book a ticket.

• Search functionality: The search functionality can be improved to make it more accurate and comprehensive. The platform
can incorporate more filters and sorting options to make it easier for users to find the desired train and ticket.

• Payment options: While the platform offers multiple payment options, there is still room for improvement in terms of
security and convenience. The platform can incorporate more secure payment options and also enable users to save their
payment details for faster transactions.

•  Mobile app: While the IRCTC has a mobile-friendly design, the platform can further improve the mobile app to provide a
better user experience. The app can be made more responsive, with a better user interface and more features.

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 Improvements Expect IRCTC UI
• Customer support: The platform can improve its customer support system to provide more timely and effective assistance
to users. The platform can incorporate a chatbot or other AI-powered solutions to provide quick and personalized responses
to user queries.

• Slow loading times: Users have reported slow loading times on the IRCTC website, which can be frustrating and time-
consuming.
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Difficulty in finding trains and tickets: Users have reported difficulty in finding trains and tickets on the IRCTC website,
especially during peak travel seasons.
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Payment issues: Users have reported issues with the payment gateway, including failed transactions and delays in
processing refunds.

• Technical glitches: Users have reported technical glitches on the website, such as errors in booking and problems with the
login process.

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 Improvements Expect IRCTC UI
• Lack of customer support: Users have reported difficulty in getting timely and effective customer support from the
IRCTC team, especially during peak travel seasons.

• Limited availability: Users have reported limited availability of tickets, especially for popular routes and during peak
travel seasons.

• Complicated registration process: Users have reported difficulty in completing the registration process on the IRCTC
website, which can be time-consuming and confusing.

Overall, while the IRCTC has made significant improvements to its UI design and functionality over the years, users still face
several problems and issues with the platform. The platform can further improve its user experience, payment gateway,
customer support, and overall service to provide a better experience to its users.

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 Thank You

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