DISCIPLINES AND IDEAS IN THE APPLIED SOCIAL

SCIENCES

CLIENTELE, PROCESS, AND

METHODS OF SOCIAL
WORK
 What is clientele?

 Individual and groups of

people who receive services
from various counseling
professions constitute of
clientele and audiences.
CLIENTELE OF SOCIAL WORK

Individual Groups and Community

Organization
TYPES OF INDIVIDUAL CLIENTS

NO.1 VOLUNTARY
CLIENTS
Voluntarily seek the
assistance of the
worker

WALK-IN CLIENTS
NO.2 INVOLUNTARY
CLIENTS

Types of individual
in need who may
not even consider
asking for help
because they think
they are doing fine
or they are unaware
of the agencies that
can provide them
some assistance.
NO.3 REFERRED
CLIENTS
Clients that are
being assisted by
another
person,group or
organizations
and community
leaders who are
concerned about
the client‘s
situation.
GROUP AND
ORGANIZATION
Can be utilized
as a target for
change, as a
medium for
change.and as an
agent for change.
COMMUNITY
Has the largest
share in the clientele
and audience of
socialwork because
individuals and
families are
essentially members
of the community
 TWO TYPES OF COMMUNITY

GEOGRAPHIC
COMMUNITY
People in a specific geographic area

FUNCTIONAL
COMMUNITY
People who hold common values,share
common functions or express some
common interest
PROCESS OF
SOCIAL WORK
In social work,the
process is performed
sequentially in five
steps; Assessment,
Deciding
Outcomes,Planning,
Intervention and
Evaluation.
 ROLES OF SOCIAL WORK
 For individuals and families, their role is that of an enabler—helping
people find solutions. They are broker or advocates in case management,
and they are teachers in terms of information processing. For formal
groups and organizations, their role is that of a facilitator in aid of
organizational development. They are convener or mediator in aid of
creating networks, and they are trainer for professional development. For
community and society, their role is that of a planner facilitating research
and planning. They are activist in aid of social action, and they conduct
outreach in aid of community education. Within the social work
profession, their role is that of a colleague and a monitor in aid of
professional enculturation and socialization. They are catalysts for
community service, and they are researcher-scholars in aid of knowledge
development and capacity building. Today, the roles of social workers are
grouped into three, which are case management, direct practice, and
advocacy and policy building
FUNCTIONS OF SOCIAL WORK
 counsel with individuals, facilitate groups, work with
families, refine agency procedures, initiate new programs,
lobby for legislative changes, organize community action,
educate the public, conduct needs assessments, and
evaluate practice and programs at various system levels
and targets of change or social transformation;
 enhance social functioning of individuals, families,
groups, organizations, and communities,
 improve the operations of the social service delivery
network; and
 promote socials justice through development of social
policy.
 METHODS OF
SOCIAL WORK

This illustration
of social work
method will help
you understand
on how to plan
the systematic
way of helping
the people