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  • Bluedart Review Meeting Sep 2023

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    Nambi Rajan
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    The document summarizes issues that arose during a Bluedart delivery review meeting from June to August 2023. Key issues discussed include connection delays at origin, delivery delays beyond agreed timelines, untimely return pickups, incorrect delivery status updates, lack of customer communication, docket entry delays, air shipment connection delays, lack of undelivered report details, and slow response times to issues. Specific examples of misdelivered shipments and delays are also outlined.

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    BLUEDART REVIEW MEETING SEP 2023

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    The document summarizes issues that arose during a Bluedart delivery review meeting from June to August 2023. Key issues discussed include connection delays at origin, delivery delays beyond agreed timelines, untimely return pickups, incorrect delivery status updates, lack of customer communication, docket entry delays, air shipment connection delays, lack of undelivered report details, and slow response times to issues. Specific examples of misdelivered shipments and delays are also outlined.

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    19 views6 pages

    Bluedart Review Meeting Sep 2023

    Uploaded by

    Nambi Rajan
    The document summarizes issues that arose during a Bluedart delivery review meeting from June to August 2023. Key issues discussed include connection delays at origin, delivery delays beyond agreed timelines, untimely return pickups, incorrect delivery status updates, lack of customer communication, docket entry delays, air shipment connection delays, lack of undelivered report details, and slow response times to issues. Specific examples of misdelivered shipments and delays are also outlined.

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    © All Rights Reserved
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    of 6

    BLUEDART REVIEW MEETING (JUN TO AUG 2023).

    1 © 2020 WESCO | Anixter Inc.


    BLUEDART DELAY ANALYSIS

    2 © 2020 WESCO | Anixter Inc.


    CAUSE OF DELAY

    3 © 2020 WESCO | Anixter Inc.


    SERVICE LEVEL ISSUES
     CONNECTION DELAYS: Shipments not getting connected from Origin on-time (Late linehaul connectivity from Chennai).

     DELIVERY DELAYS: Shipments are not getting delivered as per agreed TAT. We have observed more delayed cases for the last 3 months. 86 shipments
    delayed in last 3 months.
     ISSUES WITH RETURN PICK UP: Return pickups are not getting picked up on time. Getting 2 to 3 days to pickup return pickups.

     WRONG UPDATES: Incorrect delivery status are updated by Bluedart in Bluedart portal. Even if any issues from Bluedart delivery side, the status given as
    “CONTACT / EXT NUMBER REQUIRED” in BD website. Sample Docket: 53465664206 (Status as Holiday, but no holiday on that day); 51493041460 (Status
    as Customer require future delivery, But shipment arrived late).
     NOT CONTACTING CUSTOMER ON CONTACT NUMBER GIVEN AT BOOKING: Even after sharing the consignee contact details in invoice and Bluedart
    docket also. Still updating status as need department contact detail.
     DOCKET ENTRY / MOVEMENT ISSUE: Pick up done, delay in shipment entry & movement. Customer unable to track the shipment on website as not
    visible in BD portal. Docket No. 53467006202 (Pick up 1st Sep / System entry on 5th Sep) ; 51468576294 (Pick up 30th / System entry on 1st Sep).

     AIR SHIPMENT CONNECTION DELAY: Air shipment always gets connected on next day stating cut off time. Need to pick up little earlier to connect on same
    day.

     REPORT ISSUE: The Undelivered report do not have the ETA visibility due to which we unable to update our sales / customers with status updates . We
    need to follow up for the monthly MIS.
     NO PROACTIVE ACTION ON SHIPMENT ISSUES: If any issues with the shipment, the same is not addressed by Bluedart team until Anixter highlight the
    same to the customer support. We need the same needs to be addressed proactively.
     RESPONSE DELAYS: Delay from Bluedart in response to our emails with reference to deliveries and pickups. We need customer support team to address
    our issues on priority to avoid delays in shipment deliveries / pick ups.

    4 © 2020 WESCO | Anixter Inc.


    Some of the key issues faced
    SI. No Shipment reference Description of issue

    1 53464063903 / T86Z005181 – ACTIS Mumbai Shipment wrongly delivered to Wireworks Delhi

    2 53464063914 / E86Z000826 – Wireworks Shipment wrongly delivered to Actis


    Delhi
    3 51468576294 / AVS Unified to Anixter Most Critical shipment. Picked up from
    customer on 30th Aug. Shipment Entered &
    moved on 1st Sep.
    4 58132951111 – Havi Delhi – Air Shipment Air shipment – Always connection delay by 1
    day stating reached after cut off.

    5 © 2020 WESCO | Anixter Inc.


    6 © 2020 WESCO | Anixter Inc.

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