INFORMATION SYSTEM IN AGE

OF PANDEMIC
INDIVIDUAL AND
ORGANIZATIONAL
RESPONSES DUE TO NEW
CHANGED DIGITAL
PRACTICES
 “The shift form physical to digital including all the changes associated with
digital technology application and integration, is digital transformation.”
- Digital transformation, MOOC from BCG and University of
Virginia

•K •.
BASE COMPONENTS FOR DIGITAL
CHANGE
• THERE ARE TWO BASIC
COMPONENTS REQUIED
FOR OR DURING DIGITAL
CHANGES
• 1.IT SYSTEM
• HARDWARE
• SOFTWARE
• INTERNET
• 2.USER
 INDIVIDUAL AND ORGANISATIONAL
RESPONSES DUE TO NEW /CHANGED DIGITAL
PRACTICES IN VARIOUS FIELDS:

EDUCATION

HEALTHCARE

WORK AND BUSINESS

COMMUNICATION
Individual and organizational response due to
changed or new digital practices in education:
• INDIVIDUAL • ORGANIZATION
• STUDENT(SCHOOL • SCHOOL COLLEGES
COLLAGE • COATCHINGS
COMPETATION)
• GOVERNMENTS
• TEACHER
3.Individual and organisational response for new/changed
digital practice in EDUCATION.:
• INDIVIDUAL
• increse purchase of video enabled
hardware devices
• sharp increse in education related
softwares like byjus,vedandu etc
• learning about digital classroon ,online
class,assignment etc
• for teacher learning about digital
class,online lectures,online evaluaation
• ORGANISATION
• EDUCATIONAL INSTITUTES
• providing online digital platform for
all purposes education related
• providing online study material and
availibility of e library.
• online examination and evaluation
• GOVERNMENT
• Providing online education portals like
national digital
library,epathshala ,sarash etc for free
CHART REPRESENTING IT SYSTEM ADAPTATION
RESPONSE FOR DIGITAL CHANGES

STUDENTS TEACHERS ORGANISATIONS

HARDWARE Webcam-enabled
computers Mobile
Mobile Webcam-enabled
computers devices (3)
devices (3)

SOFTWARE National digital library

Epathshala
saransh

MIX USE e
BENEFIT OF DIGITAL TRANSFORMATION IN
EDUCATION DUE TO COVID PANDEMIC
• • Continued education in context with
safe distancing
• • Delivered synchronous online
instruction
• • Created virtual teaching and
learning environment
• • Offered pedagogically innovative
approaches to facilitate learning
• • Transformed medical education
• • Engaged and supported struggling
students
.Individual and organizational response due to
changed or new digital practices in
HEALTHCARE:
• INDIVIDUAL • ORGANISATI
ON
• PATIENTS
• DOCTORS • HOSPITALS
• SUPPLIERS • PHARMA
COMPANY
RESPONSES OF INDIVIDUAL AND ORGANISATION FOR
DIGITAL CHANGE

• INDIVIDUAL
• in response to digital change hardware devices like
computarised thermography machines,mobile,video
enabled device etc were puchased
• in response to digital change doctor and patient
communicated by using app like
facebook,whatsapp,zoom etc
• for madicine phurchase zodoc,netmed and for
digital healthcare procto app were used
• ORGANISATION
• for hospitals ,hospital based online platform
were introduced for all healthcare like
appointment,reports ,and medicines
• at governmental level,online free portal like
ayushman bharat was introduced
CHART REPRESENTING IT SYSTEM ADAPTATION
RESPONSE FOR DIGITAL CHANGES
PATIENTS DOCTORS MEDICAL HOSPITALS
/
GOVERME
NT
HARDWA DELIVERY IT SYSTEM HOSPITAL IT
SYSTEM
RE NETWORK

SOFTWAR MERCHANTSUBSCRIPITI Hospitals

E ON APPS OF online
NETMED,ZOCDOC,APOL portals like
LO1 appolo
etcNational
health
portalsOnlin
e covid
vaccination
PORTAL

MIX
Activities via these new digital practices:
• Providing health services )
• Monitoring patients)
• Diagnosing virus (16)
• Delivering instruction • Consulting • Identifying COVID-19 characteristics • Assessing patients
BENEFIT OF DIGITAL TRANSFORMATION IN HEALTHCARE DUE TO COVID PANDEMIC:
• Improved patient outcomes (31)
• Decreased impact of outbreak
• Delivered care at a distance (25)
• Delivered a)synchronous online instruction (6)
• Improved COVID-19 data quality
• Reduced spread of virus
• Delayed rise in COVID-19
• Updated healthcare infrastructure
• Supported healthcare systems during outbreak
• Increased efficiency
• Distinguished COVID-19 from other diseases
• Protected medical providers/ patients
• Predicted outbreak
.Individual and organisational response for new/changed
digital practice in work and business field.:

• INDIVIDUAL • ORGANISATION
• CONSUMERS • COMPANIES
• OFFICE WORKERS • INSTITUTES
• DAILY WAGE WORKER
RESPONSES OF INDIVIDUAL AND ORGANISATION
FOR DIGITAL CHANGE

• INDIVIDUAL
• consumer ,due to changed digital
practice,respondedby purchasing mobiles and
laptops and using online e commerce website
like flipcart,amazon,ebay etc
• office worker responded for work by using
online platform facebook,zoom ,google meet
during work from home
ORGANISATIONAL RESPONSE
• At organizational level ,During the
pandemic, consumers have moved
dramatically toward online channels, and
companies and industries have responded in
turn. The survey results confirm the rapid
shift toward interacting with customers
through digital channels. They also show that
rates of adoption are years ahead of where
they were when previous surveys were
conducted—and even more in developed Asia
than in other regions (Exhibit 1).
Respondents are three times likelier now than
before the crisis to say that at least 80 percent
of their customer interactions are digital in
nature.
ORGANISATIONAL RESPONCE

• The customer-facing elements of organizational

operating models are not the only ones that have
been affected. Respondents report similar
accelerations in the digitization of their core
internal operations (such as back-office,
production, and R&D processes) and of interactions
in their supply chains. Unlike customer-facing
changes, the rate of adoption is consistent across
region

• At organizational level companies responded by

quick and effective consumer service by
strengthening their online service channels

•
Following table presents IT system required for response at individual and
organisational level due to change in digital practices
CONSUMER OFFICE WORKER ORGANIZATIONAL
HARDWARE

SOFTWARE E BUSSINESS APPLIKE

FLIPCART,AMAZON,R
ELIENCE MART

MIX
 BENEFIT OF DIGITAL TRANSFORMATION IN WORK AND
BUSSINESS DUE TO COVID PANDEMIC:

• Altered personal and professional life

• Ensured employ safety
• Delayed rise in covid
• Increased efficiency
• Reduce housing and transportation risks
• Reduce some impact on economy
.Individual and organisational response for
new/changed digital practice in communication.:
• INDIVIDUAL • ORGANISATION
• consumer • offices
• office worker • bussiness
• bussinessman • educational institutes
• shopkeeper
RESPONSES OF INDIVIDUAL AND
ORGANISATION FOR DIGITAL CHANGE
• INDIVIDUAL • ORGANISATION
Following table presents IT system required for response at individual and
organisational level due to change in digital practice
CONSUMER OFFICE WORKER ORGANIZATIONAL

HARDWARE

SOFTWARE TWITTERFACEBOOKINSTAGR
AMWHATSAPP

MIX
BENEFIT OF DIGITAL TRANSFORMATION IN WORK
AND BUSSINESS DUE TO COVID PANDEMIC:

Altered personal and occupational life

l Ensured employ safety
l Delayed rise in covid
l Increased efficiency
• l Reduced impact on economy