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  • Day 3 Workbook - Listening

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    鄭翊璇
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    The document discusses different types of listening and provides tips for becoming a better communicator through active listening. It outlines empathetic listening, intentional listening, and active listening, with the RASA method of active listening including receive, appreciate, summarize, and ask. The document encourages rating your own listening skills and practicing active listening in small group discussions to observe the differences. Effective listening is highlighted as focusing on understanding the other person and demonstrating that understanding to build trusting relationships.

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    The document discusses different types of listening and provides tips for becoming a better communicator through active listening. It outlines empathetic listening, intentional listening, and active listening, with the RASA method of active listening including receive, appreciate, summarize, and ask. The document encourages rating your own listening skills and practicing active listening in small group discussions to observe the differences. Effective listening is highlighted as focusing on understanding the other person and demonstrating that understanding to build trusting relationships.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    8 views16 pages

    Day 3 Workbook - Listening

    Uploaded by

    鄭翊璇
    The document discusses different types of listening and provides tips for becoming a better communicator through active listening. It outlines empathetic listening, intentional listening, and active listening, with the RASA method of active listening including receive, appreciate, summarize, and ask. The document encourages rating your own listening skills and practicing active listening in small group discussions to observe the differences. Effective listening is highlighted as focusing on understanding the other person and demonstrating that understanding to build trusting relationships.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 16

    Be A Better

    Communicator
    Intention of Communication

    To deliver message To express myself and


    listen to the other party
    so that we can
    To let the other person understand each other
    knows my thoughts and come to a mutually
    agreed outcome.
    To express my feelings
    Listening
    How would you rate your
    listening skill?

    Write down your answer here from the scale of 1 (lowest) – 10 (highest)
    1. Empathetic Listening
    • Observe expression or non-verbal clues such as body postures,
    mimics, facial expression and energy
    What is the story about?

    What do you feel when you watch it?

    From the scale of 1 (don’t understand) to 10 (fully understood, how


    would you rate your understanding of the story?
    2. Intentional Listening
    • Listen with an intention, and not what’s present
    • While listening, we prepare for the questions we want to ask
    • Can contain bias or judgment
    3. Active Listening

    • In active listening, questions are asked spontaneously to clarify,


    raise awareness and understand. Intuitive NOT prepared.

    R – Receive
    A – Appreciates
    S – Summarise
    A– ASK
    Group Activity

    In the same group of 2:

    1. Person A to choose ONE topic to discuss


    2. Person B listens actively using RASA and to understand
    3. Return to Main Room
    Topics to discuss
    Share 3 qualities about yourself

    Why do you do what you do?

    Who inspires you?

    What makes you happy?


    What difference do you observe
    when you are listening actively?
    Write your answer here:
    From the book: Trillion Dollar Coach (Bill Campbell)

    Effective listening is about focusing on what the other person is saying


    and then demonstrating that you understand and value their thoughts.

    Developing listening skills takes an investment of time but is the best


    way to build trusting relationships with the people you lead. Using these
    skills should get you off to a good start.

    Leaders and coaches have to be active listeners; listening makes people


    feel valued, respected, understood, supported and visible and improves
    the sense of belonging in a company.
    What have you
    discovered about
    listening for
    yourself ?

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