COMMUNICATION

SKILLS
 Written Communication
• A ‘Written Communication’ means the sending
of messages, orders or instructions in writing
through letters, circulars, manuals, reports,
telegrams, office memos, bulletins, etc.
• It is a formal method of communication and is
less flexible. A written document preserved
properly becomes a permanent record for
future reference.
 Written Communication
• It can also be used as legal evidence. It is time-
consuming, costly and unsuitable for
confidential and emergent communication.

• Written communication, to be effective, should

be clear, complete, concise, correct, and
courteous.
 Advantages of Written Communication

• It is suitable for long distance communication

and repetitive standing orders.
• It creates permanent record of evidence. It can
be used for future reference.
• It gives the receiver sufficient time to think,
act and react.
• It can be used as legal document.
• It can be sent to many persons at a time.
 Limitations of Written Communication
• It is time-consuming. Composing a message in
writing takes much time. Writing letters, typing
orders, notices, etc. and sending to appropriate
destination require time. Feedback process also is
not instant.
• Written communication has no scope for
immediate clarification if not understood properly.
• Being written in nature it is less flexible and
cannot be changed easily.
 Qualities of Effective Written
Communication
• Comprehensive: Includes all the relevant
details
• Accurate: All details are correct
• Appropriate: Has the right tone and level of
formality
• Composition: Has correct spelling and
grammar
• Clear: Is understandable
 Business Letters
• A business letter is a professional, formal letter
that is sent by one company to another. These
letters can be used for professional
correspondence between business clients,
employees, stakeholders as well as individuals.
 Types of Business Letters
• Cover Letter - First up, a cover letter is a one-page
document that candidates submit along with their
resumes. It takes the employer on a guided journey
of their greatest career & life achievements.
• Thank you letters- These can be great for
networking and relationship building. Don’t just
write a, “Thanks for,” and leave it at that. Provide
more details about what they did and how it helped
you, and then close with a second expression of
thankfulness.
 Types of Business Letters
• Memos- Often used to spread important news and
directives inside a company, the point with memos is
to be fast and to the point with your communications.
• Response letters- This is about explaining or listing
off how a request was fulfilled.
• Resignation letters. This is about giving notice that
you are leaving a position, providing a last day of
employment, and explaining what is causing you to
leave.
Etc……………
 Resume and Cover Letter
• A resume is a formal document that a job
applicant creates to itemize their qualifications
for a position. A resume is usually
accompanied by a customized cover letter in
which the applicant expresses an interest in a
specific job or company and draws attention to
the most relevant specifics on the resume.