Products are generally tangible items , something that

your customers can physically hold in their hands.

EXAMPLE: Your company sells branded swag and
merchandise to other businesses. Services are typically
intangible — something that you provide or perform for
another person.
 1.Get a full refund.
2.Get a replacement of similar type and value, if
available, at no extra cost.
3.Keep the faulty product but get compensation for the
difference in value compared with one in good
condition.