Type Distributor presenter Date Factory Sharing

■ GSSC _Case study Case study D03AB

Technical
Support
30-may-2023 HMMC Dist/Dealer

Title ●AVN audio volume level suddenly decrease

Model VIN Mileage(km) Production date Solving date DTC code

Info
NX4 TMAJB81BGMJ040858 42417 - 2-Apr-2023 -

Detail symptom.  Customer complain about AVN audio volume level suddenly decrease

Condition Happening condi-

 intermittent. Cycle  intermittent
tion

Trouble cause  AVN audio setting Result  Adjust audio setting

Detailed inspection Inspection result

1.Phenomenon
Customer complain about AVN audio volume level suddenly decrease

2.Detail inspection
▶ problem confirmed
- We checked the vehicle and verified the customer’s concern.

Detail - We found the audio mutes in the front speakers

Info - We checked the AVN system and found the following:
1 – navigation is running in the background.
2 – navigation audio is set to priority and muted.

Global Service Support Center

■ Illustration video:

Global Service Support Center

■ GSSC _Case study

Detailed inspection

Further analysis:

- According to the adjusted setting, the audio level decreases so the

navigation voice instructions can be heard clearly while driving

3.Countermeasure
we explained to the customer about the setting adjustment and
applied the needed adjustment.

Detail
Info

Global Service Support Center

■ illustration video: audio setting adjustment

Global Service Support Center

■ Illustration video: normal operation after settings adjust

Global Service Support Center

Thank you