Dealer Home Service and Incentive Program

Total Customer Satisfaction – Field Quality Assurance (FQA)

Nissan Confidential C
 Dealer Home Service and Incentive Program
• Background
• Guidelines
• How to Claim
• Q&A

2 Nissan Confidential C
 BACKGROUND
SERVICE CAMPAIGNS
700

600
Priority Items with pending open or unrepaired status.
Service Campaign Model Affected Units
Ignition Switch E26 646
500
Fuel Pump Assembly Y62 56 These items have subsequent parts which are readily
400
Brake Switch WD23 13 available.
Grand Total 715
646
300
Service Campaign TSB Reference No. Affected Units
200
WD23_Brake Switch NPI-TCS-19-001 13
100
E26_Ignition Switch NPI-TCS-19-008 646
56
13
0
Ignition Switch Recall Campaign Fuel Pump Assembly Recall Campaign Brake Switch Service Campaign
Y62_Fuel Pump NPI-TCS-21-001 56

Request to Dealers:
• Call owners of affected vehicles listed on the attached VIN list with open or outstanding service campaign and book them for the repair.
• Conduct the repair based on the procedure provided for each Service Campaign.
• Immediately create the subsequent warranty claim after the repair has been made.

3 Nissan Confidential C
 GUIDELINES
Guidelines
1. Document Requirement for Every Repair

Activity Type of Job Per Vehice Documents Must be submitted to NPI to be able to get the
Repaired at Walk-in/
Php 900 • Same as Normal Warranty incentive cost.
Dealer Appointment
• Same as Normal Warranty
For Dealer Walk In and Appointment:
• Summary Report (Customer
Details, Survey
NIMS Warranty Claim upon repair of the unit
status/Vehicle Details and For NIMS WTY Claim
others)
Incentive for
• Repair Form signed by
Repair
Dealer Home Field/offsite Technician/Customer with
Php 2,600
Service repair Repair Date and Time of
Repair Start and Completed
• Summary logsheet form,
Repair Order, and other
Documents
• Photos of the repair in
field/offsite

2. Activity Period

Will run for 1 month from February 23 to March 23, 2023

4 Nissan Confidential C
 Guidelines: Documents Needed
Survey Form Repair Order Form
NISSAN PHILIPPINES, INC.
9F Ec oPrime, 9th Ave. c r 32nd St, Bonifac io Global City, Taguig
TIN: 008- 616- 406- 000

REPAIR ORDER
Customer Name
Address:
Contact#
VIN:
Plate#
Model:
Mileage:
Service Description

Encoding Sheet Customer Feedback Form

Please rate the quality of service from 1 to 5: (5 highest, 1 lowest)

Category Rating (Put a check on desired rating)

1 (Low) 2 3 4 5 (High)
Approach
Are you satisfied with how the personnel approach you
and your home?
Briefing
Are you informed properly about the details and
purpose of this service campaign and repair?
Repair Job/Technical
Was the repair done properly? Are your technical
inquiry all answered?
Cleanliness
Are you satisfied with the cleanliness of your vehicle
after repair?
Do you have any suggestions on how we can improve our service?

I hereby acknow ledge all information above are true and w ithin my consent.

Signature of owner: _______________________________________

5 Nissan Confidential C
 Guidelines: Documents Needed
Shared via NML - box

Evidences needed:
• Summary Report (Customer Details, Survey status/Vehicle
Details and others)
• Repair Form signed by Technician/Customer with Repair
Date and Time of Repair Start and Completed
• Summary log sheet form, Repair Order, and other
Documents
• Photos of the repair in field/offsite

Files can be checked in NML Box

6 Nissan Confidential C
 GUIDELINES
Guidelines
3. Payment to Dealers

Payment will be processed after the activity – March 24, 2023

Payment
Utilize NML Box when submitting the requirements
Schedule Only those units with COMPLETE details and justification will be
incentivized

Follow the link and reference to your designated dealer folder to upload said
documents:

https://nml-information.box.com/s/ndxla3io6kffqg9axt44109kbvn6tdtu

7 Nissan Confidential C
 How to Claim
• For Dealer Walk In and Appointment: All Units with Warranty Claim and No Submitted Documents – Automatically will fall under PHP 900
• For Field/offsite repair – Submit Requirements and Indicate in Dealer Technician Comment – Home Serviced – PHP 2600

8 Nissan Confidential C
Q&A

Nissan Confidential C