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  • Call Centre Services: Live Agent Customer Service (Voice, Email, Chat & Social Media)

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    Bhavika Mishra
    10 views2 pages
    The document outlines various customer service and call center services including live agent customer service through voice, email, chat and social media, digital collections using voice bots, telemarketing and promotions, seller onboarding and support, upselling and cross-selling leads, customer retention and renewals, workforce management services, and speech to text analytics solutions.

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    The document outlines various customer service and call center services including live agent customer service through voice, email, chat and social media, digital collections using voice bots, telemarketing and promotions, seller onboarding and support, upselling and cross-selling leads, customer retention and renewals, workforce management services, and speech to text analytics solutions.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    10 views2 pages

    Call Centre Services: Live Agent Customer Service (Voice, Email, Chat & Social Media)

    Uploaded by

    Bhavika Mishra
    The document outlines various customer service and call center services including live agent customer service through voice, email, chat and social media, digital collections using voice bots, telemarketing and promotions, seller onboarding and support, upselling and cross-selling leads, customer retention and renewals, workforce management services, and speech to text analytics solutions.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Live Agent Customer

    0 Service
    1 (Voice, email, chat &
    social media)
    0 Digital Collections (Voice
    2 Bot)
    0 Telemarketing &
    Promotions
    3
    Seller Onboarding & Seller
    0 Support
    Call 4
    Upsell & Cross sell and
    Centre 0
    Lead generation
    5
    services Customer Retention
    0
    & Renewals
    6
    Workforce Management
    0 Services/
    7 Speech to Text Analytics
    solutions
    Live Agent Customer Service
    01 (Voice, email, chat & social media)

    02 Digital Collections (Voice Bot)

    03 Telemarketing & Promotions

    04 Seller Onboarding & Seller Support

    Call Centre
    05 Upsell & Cross sell and Lead generation
    services

    Customer Retention & Renewals


    06

    Workforce Management Services/


    07 Speech to Text Analytics solutions

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