Six Sigma Quality Control

KARTHIK RS
BATCH - B
 Six Sigma is a set of methodologies and tools used to improve business processes
by reducing defects and errors, minimizing variation, and increasing quality and
efficiency. The goal of Six Sigma is to achieve a level of quality that is nearly
perfect, with only 3.4 defects per million opportunities. The term "Six Sigma"
refers to a statistical measure of how far a process deviates from perfection. A
Six Sigma process that operates at six sigma has a failure rate of only 0.00034%, which
means it produces virtually no defects. Six Sigma was developed by Motorola in
Quality Control the 1980s, and it has since been adopted by many other companies around the
world, including General Electric, Toyota, and Amazon. It is used in industries
such as manufacturing, healthcare, finance, and service industries to improve
customer satisfaction, reduce costs, and increase profits.
 Six Sigma relies on
Six Sigma helps data and statistical
organizations identify analysis to make
and eliminate waste in informed decisions.
their processes, This leads to more
resulting in increased accurate and reliable
efficiency and decision-making, as
productivity. This, in decisions are based on
turn, leads to reduced objective data rather
costs and improved than intuition or
profitability. guesswork.
Implementing
Six Sigma can
benefit Improved quality Increased efficiency Enhanced customer Data-driven Improved employee

organizations in satisfaction decision-making engagement:

Six Sigma involves

many ways employees at all levels of
the organization in
Six Sigma focuses on
Six Sigma involves
employees at all levels
understanding customer of the organization in
process improvement
needs and expectations, process improvement
efforts. This leads to
and ensuring that efforts. This leads to
increased employee
products and services increased employee
engagement and
meet those needs. This engagement and
satisfaction, as employees
leads to enhanced satisfaction, as
feel that their
customer satisfaction, employees feel that their
contributions are valued
which can lead to contributions are valued
and that they are making
increased loyalty and and that they are making
a meaningful impact on
repeat business. a meaningful impact on
the organization.
the organization.
DMAIC is used when an existing process
is not meeting customer requirements or
is not performing to its full potential.
DMAIC is used to identify the root cause
of the problem and develop and
implement solutions to improve the
process. DMAIC is used for process
improvement projects.
DMADV is used when a new process
needs to be designed to meet customer
requirements or when an existing
process needs to be completely
redesigned. DMADV stands for Define,
Measure, Analyze, Design, and Verify.
DMADV is used for process design
projects.
 DMAIC is a problem-solving DMADV is a Six Sigma
methodology used in Six Sigma to methodology used for process
improve business processes. It stands design and stands for Define,
for Define, Measure, Analyze, Measure, Analyze, Design, and
Improve, and Control.
Verify.

Define Measure Analyse Improve Control Define Measure Analyse Design Verify
DMAIC is a problem-solving methodology used in Six Sigma to improve business processes. It stands for Define, Measure, Analyze, Improve, and
Control.

Improve: In this step,

Measure: In this step,
Define: In this step,
the current state of
the problem or
the process is
opportunity for
measured and
improvement is
quantified using data.
defined, and the
The team collects data
project scope is
on the process to
established. The understand the
goals and objectives current performance,
of the project are identify the areas of
also defined, and the opportunity, and
team is formed to establish a baseline
work on the project. for improvement.
Analyze: In this step, the
team analyzes the data
collected in the
previous step to identify
the root cause of the
problem or opportunity
for improvement. The
team uses various tools
such as process
mapping, Pareto charts,
and fishbone diagrams
to identify the
underlying cause of the
problem.
the team develops Control: In this step,
and implements the team monitors
solutions to address the process to
the root cause of the ensure that the
problem. The team improvements made
evaluates various are sustained. The
options and selects team establishes
the best solution to
control measures to
improve the process.
ensure that the
Once the solution is
process remains in a
selected, it is
state of control and
implemented and meets customer
tested on a small requirements
scale.
 DMADV is a Six Sigma methodology used for process design and stands for Define, Measure, Analyze, Design, and Verify .

Design: In the fourth Verify: In the final

Measure: In the
Analyze: In the third step, the team step, the team
Define: In the first second step, the
step, the team designs a new verifies that the new
step, the project team gathers data
analyzes the data to process that meets process meets
team defines the on customer needs
identify gaps customer customer
problem statement, and expectations,
between the current requirements and requirements and
project scope, and market trends, and
process performance achieves a high level achieves the desired
customer industry
and customer of quality. The team level of quality. The
requirements. The benchmarks. The team also establishes
requirements. The also develops a plan
team also identifies team also a control plan to
team also identifies to implement the
the key stakeholders establishes a ensure that the new
potential solutions new process and
and sets project baseline for the process is sustainable
and evaluates their tests the design
goals. current process and continuously
feasibility. using simulation or
performance. improves over time.
prototyping.
 DMAIC is a problem-solving DMADV is a Six Sigma
methodology used in Six Sigma to methodology used for process
improve business processes. It stands design and stands for Define,
for Define, Measure, Analyze, Measure, Analyze, Design, and
Improve, and Control.
Verify.

Define Measure Analyse Improve Control Define Measure Analyse Design Verify
 1.Improved quality: Six Sigma aims to minimize defects and reduce variation in business processes, which
leads to improved quality of products and services. This can result in increased customer satisfaction,
loyalty, and retention.

2.Increased efficiency: Six Sigma identifies and eliminates waste in processes, resulting in increased
efficiency and productivity. This, in turn, leads to reduced costs and improved profitability.

3.Enhanced customer satisfaction: Six Sigma focuses on understanding customer needs and expectations
and ensuring that products and services meet those needs. This results in enhanced customer satisfaction,
which can lead to increased loyalty and repeat business.
Benefits of Six 4.Data-driven decision-making: Six Sigma relies on data and statistical analysis to make informed
Sigma decisions. This results in more accurate and reliable decision-making, as decisions are based on objective
data rather than intuition or guesswork.

5.Reduced defects and errors: Six Sigma minimizes defects and reduces errors in business processes,
leading to improved quality and reduced costs associated with rework or correcting errors.

6.Improved process control: Six Sigma provides a structured approach to process improvement that
includes process monitoring and control. This ensures that processes remain in control and continue to
meet customer requirements.

7.Increased profitability: Six Sigma can result in increased profitability through reduced costs, improved
efficiency, and enhanced customer satisfaction.
1.Improved quality: Six Sigma aims to minimize defects and reduce variation in business processes, which leads to
improved quality of products and services. This can result in increased customer satisfaction, loyalty, and retention.
2.Increased efficiency: Six Sigma identifies and eliminates waste in processes, resulting in increased efficiency and
productivity. This, in turn, leads to reduced costs and improved profitability.
3.Enhanced customer satisfaction: Six Sigma focuses on understanding customer needs and expectations and ensuring
that products and services meet those needs. This results in enhanced customer satisfaction, which can lead to increased
loyalty and repeat business.
4.Data-driven decision-making: Six Sigma relies on data and statistical analysis to make informed decisions. This
results in more accurate and reliable decision-making, as decisions are based on objective data rather than intuition or
guesswork.
5.Reduced defects and errors: Six Sigma minimizes defects and reduces errors in business processes, leading to
improved quality and reduced costs associated with rework or correcting errors.
6.Improved process control: Six Sigma provides a structured approach to process improvement that includes process
monitoring and control. This ensures that processes remain in control and continue to meet customer requirements.
7.Increased profitability: Six Sigma can result in increased profitability through reduced costs, improved efficiency, and
enhanced customer satisfaction.