Type of skills

• Hard Skills (Technical skills)

• Soft skills (Human skills)
Are you facing this type of problem?

prpoint@vsnl.com
Why are we facing
this problem?
Hard skills needed

• Domain knowledge
• Communication skills
• Market intelligence
• Creativity and Strategies
Hard skills

• Laws relating to consumers

• Research skills
• SEBI regulations and other related
regulations for listed companies
• Knowledge of Regional language
Hard Skills - How to acquire

• Develop a habit of reading

newspapers daily (both English
and Regional language)
• Spend sufficient time every week
to update the knowledge
Hard Skills - How to acquire

• Interact with peers and seniors

• Be part of various professional
groups and read the professional
journals and magazines (both
online and offline)
Hard skills - How to acquire?

• Attend all the professional

seminars and discussions (No
time is not an excuse)
• Networking skills
Soft skills
• Soft skills are human skills
• Any amount of hard skills without
soft skills has no relevance
• If you have sufficient soft skills, you
can acquire hard skills and not the
reverse
 What are the
fundamental soft skills
needed?
Attitude ….

• Develop positive attitude

• Attitude is everything…100
percent - Most important
• How to avoid negative attitude?
• Ability to learn
Interpersonal skills …
• Are we behaving with others in a
pleasant manner? - Learn to work
in a team to become a good leader
• Are we smiling?
• Do you say ‘Yes’ when you want to
say “No” - Don’t give false promise
to the clients
Listening….

• Effective listening
• Feedback
• “I know everything attitude”
• Most successful people are the
best listeners
Communication…..
• Oral and written communication
• Body language and non verbal
communication
• Pleasant and positive words
• Use words which do not hurt others
• Use positive and power words
Time Management…

• How do you maintain time?

• Do you allot time for your friends
and family members?
• Do you prioritize the works?
Based on importance and urgency
Enthusiasm…

• How enthusiastic in your approach

with other persons
• Are you sincere or not
Self confidence…

• Develop self confidence….

• Over confidence is bad
• Be confident…
 Some more ..
• Tolerance
• Emotional equity
• Honesty and personal Integrity -
Respecting values and ethics
• Accept non-recognition of your
contribution – dont get dejected