Development and implementation of an operational

dashboard applied to a logistics center - The Rangel Case

Rebeca Borges de Carvalho
Nº109798
Msc in Management
Research Seminar in Management; Class: MGB4
Year 2023/2024
Professor: Álvaro Augusto da Rosa
Advisor: António Ângelo Pereira
INDEX
1. Introduction
Declaration of type of thesis
Research problem
2. Literature review
Logistics sector
Supply Chain Management
Operational Dashboard
KPI’S and SLA’S
3. Methodology
General
Specific
4. Schedule

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INTRODUCTION
TYPE OF THESIS
Advisor:
António Ângelo Machado Matos SUPPORT INTERNSHIP
Pereira, Guest Assistant at ISCTE-
Business School,
Department of Operations Marketing
and General Management

In-Company advisor:
Diogo Silva César, Project and
customer service A&E manager at IN-COMPANY PROJECT
Rangel Logitics Solution

3/10
RESEARCH PROBLEM

GLOBAL LOGISTICS PARTNER

SINCE DATABASE
2021 OPERATIONS

Image 1- Logistics platform, Catanheira do Ribatejo

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RESEARCH PROBLEM

TODAY
CONCLUSION
STATUS OF THE STORAGE
GOODS
PERIODICAL CONTROL
UPDATE THE INFO ON EXCEL
SUPPORT DECISION
SYSTEM

5/10
LITERATURE REVIEW

LOGISTICS SECTOR

SUPPLY CHAIN MANAGEMENT

OPERATIONAL DASHBOARD

KPI’S AND SLA’S

6/10
METHODOLOGY
GENERAL
GATHERING REQUIREMENTS

ON-THE FIELD STUDY

TALKING WITH EACH

EMPLOYEE OF THE
FOURTH AREAS

7/10
METHODOLOGY
SPECIFIC

LOOKING THROUGH PAST RESULTS

KPI’S AND SLA’S ALREADY IMPLEMENTED

INTERVIEWS TO THE MANAGER OF EACH

DEPARTMENT
COLLECT NEW DATA

8/10
SCHEDULE

Table 1- Activities Chronogram

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 THANK YOU !
I am ready to hear your questions/suggestions

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