HOTEL

MANAGEMENT
MEANING
AND
PRINCIPLES
MANAGEMENT
MANAGEMENT
MANAGEMENT
MANAGEMENT
MANAGEMENT
 MANAGEME
HOTE
L NT
Management is the art of getting
things done efficiently and
effectively through people and
resources to achieve goals.
HOTE MANAGEME
L Hotel management, also
NT known as hospitality
management, involves overseeing all aspects of running a
hotel, from rooms to restaurants. It's part of the service
industry where communication and personality
development are essential. This field offers promising
career opportunities, especially for young people, and is
considered one of the key industries shaping the 21st-
century economy alongside telecommunications and IT.
HOSPITALITY
MANAGEMENT
CONCEPTS
 HOSPITALITY MANAGEMENT CONCEPTS

Hospitality management is vital for lodging establishments,

big or small, new or old. It includes planning, organizing,
directing, controlling, and staffing of human and material
resources in various hospitality sectors like lodging,
restaurants, and tourism. These functions collaborate to deliver
exceptional guest services, and they can be adapted as needed
in real-time decision-making.
PLANNING H

Planning is the foundation of hospitality management,

assessing the industry's current and future state. Strategic
planning involves analyzing internal and external factors,
using tools like SWOT Analysis. The industry's
strengths include core competencies, weaknesses are
areas for improvement, and threats include foreign
variables like regulations or natural disasters.
ORGANIZING

Organizing refers to the process of structuring

and coordinating various resources in
hospitality management, determining industry
hierarchy, and ensuring staff harmonization. It
determines the division of work, assigns
authority, and reduces unnecessary
expenditure.
DIRECTING/LEADING
Directing or leading is the third hospitality management
function. Working under this function helps the hospitality
management control and supervise the actions of the staff. It
also enables them to render assistance to the employees by
guiding them in the right direction, to achieve the hospitality
industry goals and, also accomplish their personal or career
goals, which can be powered by motivation, communication,
department dynamics, and department leadership.
COTROLLING

Controlling in hospitality management

establishes performance standards, evaluates
job performance, compares results, and
compares tasks to ensure timely and quality-
based performance.
A HO
STAFFING

Staffing is a crucial aspect of hospitality

management, as it ensures the right people
are in the right jobs, maintains efficiency,
and fosters a productive working
environment. Effective communication and
problem-solving are essential for hotel
managers.
THE ROLE OF A
HOTEL
MANAGER
THE ROLE OF A HOTEL MANAGER

A hotel manager or hotelier is responsible for

managing a hotel, motel, or establishment,
overseeing operations, budgeting, and maintaining
high standards. They oversee various departments
and divisions, with larger hotels having multiple
managers. Smaller hotels typically have one
manager, while larger hotels may have multiple
managers, focusing on marketing and daily guest
interaction.
 ARIGATO
GOZAIMUCH
FOR LISTENING