CORNESTONE INTERNATIONAL COLLEGUE

HUMAN RESOURCES

LORENA DIAZ

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https://www.hotelschool.co/blog/how-to-become-a-human-resources-
leader-in-the-hospitality-industry/

https://www.emeraldinsight.com/doi/abs/10.1108/IJCHM-12-2014-
0629

The aim of this essay is to to describe and understand how and to what extent
hotel managers adopt sustainable development (SD) practices in their
establishment, given the presence of barriers to the adoption of such practices by
hotel establishments, and the lack of knowledge as to the ways and means by
which an SD orientation is developed and implemented. Human Resource
Management roles are incredibly important in the world of hospitality. People are
our biggest asset in our people-orientated industry, so how you manage staff
should be a priority for any hospitality establishment.

Trainers generally have a passion for sharing their hospitality skills with other
individuals. Because hotel trainers need to be experts in the field in which they train
staff, they always have a solid hospitality qualification coupled with significant
experience in the area in which they train. Additionally, trainers update their skills and
knowledge base all the time in order to stay current, and, if the trainer works for a
hotel group or chain, they are often required to travel for their work in order to train
staff at other hotels within the group.

TRAINING METHODS

International hourly training

Marriott claims to provide 15 minutes to training each day to each hourly employee.
The training addresses the essential skill and knowledge areas, such as culinary, rooms
operation, purchasing, that are essential for employees to master in order to do their
jobs.

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Gateways

The Gateways program is for hourly non-management employees. It is designed to

train discipline-specific skills necessary to individual positions. Participating disciplines
are: finance, HR, IT, loss prevention, PR and sales.

Core management training

Marriot managers participate in over 20 different management training programs.

Courses are taught by certified trainers, professional experts, and property based
management. Other courses are self-directed, including internet-based learning.
Classes generally have 20-25 participants and include extensive group interaction,
hands-on activities, pre and post-test evaluation, and action planning.