TRAINING INITIATIVES BY MARRIOT INTERNATIONAL Inc.

By:

Alice Singh 64

Loveena Talreja 79

Swaroop Walvekar 115

SUBJECT: TRAINING AND DEVELOPMENT

FACULTY: DR. SEEMA SANT

CLASS: PGDM

SPECIALIZATION: HR

BATCH: 2018 -2020

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 INDEX

SR. NO TABLE OF CONTENTS PAGE NO

1 About Marriot International 3

2 Location Hiring 3

3 Number of Employees 3

4 Training initiatives by Marriot International 4-7

5 Why the company offer this perk 8

6 What kind of employee company looks for 8

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ABOUT MARRIOT INRENATIONAL Inc.

Marriott International is an American multinational diversified hospitality

company that manages and franchises a broad portfolio of hotels and
related lodging facilities. Founded by J. Willard Marriott, the company is now led
by his son, Executive Chairman Bill Marriott, and President and Chief Executive
Officer Arne Sorenson. Marriott International is the third largest hotel chain in the
world. It has 30 brands with 7,003 properties in 131 countries and territories
around the world, over 1,332,826 rooms (as of March 31, 2019), including 2,035
that are managed with 559,569 rooms, 4,905 that are franchised or licensed with
756,156 rooms, and 63 that are owned or leased with 17,101 rooms, plus an
additional 475,000 rooms in the development pipeline and an additional 25,000
rooms approved for development but not yet under signed contracts.

It is headquartered in Bethesda, Maryland, in the Washington, D.C. metropolitan

area. In 2017, Marriott was ranked #33 on Fortune's "100 Best Companies to Work
For" list, its twentieth appearance on the list.

LOCATIONS HIRING

All hotel and headquarter properties are hiring.

NUMBER OF EMPLOYEES

There are more than 200,000 employees at Marriott-managed properties, including

102,301 employees in the U.S.

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TRAINING INITIATIVES BY MARRIOT INTERNATIONAL Inc.
Marriott International offers a variety of training to employees worldwide
using multiple training delivery methods, including virtual and in-person.
The training focuses on:

 Developing skills.

 To provide professional and career development training.

 Topic areas include work-life balance, leadership and management.

The program starts with a new hire orientation program for all employees to ensure
new staff have the skills needed to perform effectively. The purpose of the program
is to introduce new employees to the Marriott culture, brand, and their specific
hotel/region.

International hourly training

Marriott claims to provide 15 minutes to training each day to each hourly

employee. The training addresses the essential skill and knowledge areas, such as
culinary, rooms operation, purchasing, that are essential for employees to master in
order to do their jobs.

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Gateways

The Gateways program is for hourly non-management employees. It is designed to

train discipline-specific skills necessary to individual positions. Participating
disciplines are: finance, HR, IT, loss prevention, PR and sales.

Core management training

Marriot managers participate in over 20 different management training programs.

Courses are taught by certified trainers, professional experts, and property-based
management. Other courses are self-directed, including internet-based learning.
Classes generally have 20-25 participants and include extensive group interaction,
hands-on activities, pre and post-test evaluation, and action planning.

HOTEL BASED PROGRAMS & OFFERINGS

Essential Skills for Supervisors and Managers

Comprised of 15 modules, including Welcome to Marriott Management,

Communicating for Success, Hiring the Best, Training and Developing your
Associates, Coaching for Great Performance, Building Top Performing Teams,
Conducting Performance Appraisals, Managing Conflict, Juggling Time, Business
Basics, Create Experiences, Effective Daily Meetings, Goal Setting, Your Career
and You, and Stress Management.

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In Motion!

Utilizes hands-on experience for supervisors to learn about different departments

of the hotel and develop broader hotel expertise which help prepare them for
management responsibilities.

Get on Board

This learning experience is designed to introduce new managers hired both

externally and internally to International Lodging. Through a variety of mediums,
the manager "new to Marriott International" experiences and learns Marriott's
culture, policies and procedures for International Lodging while building the
necessary relationships.

Ash ridge Virtual Learning Resource Centre

Commitment to associate development requires offering employees the opportunity

to learn at their own pace through access to the Virtual Learning Resource Centre.

FACILITATOR LEAD PROGRAMS & OFFERINGS

The programs are categorized into three levels and correlate with Marriott
International’s Core Competencies (Leadership, Managing Execution, Building
Relationships, Generating Talent and Organizational Capacity, Learning and
Applying Personal Expertise, and Business/Functional results.)

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ADDITIONAL MARRIOTT MANAGEMENT TRAINING

Property Strategic Planning Implementation

This two-day program is conducted 30 days prior to a new Marriott International

hotel opening, and is designed for the hotel Leadership Team.

Courtyard by Marriott International University

This program is an international only Marriott training program offered to

Courtyard by Marriott brand General Managers and Assistant Managers. It is
designed to focus on understanding the brand's positioning, product and service
standards, pricing strategies, effective food and beverage, and creating hotel-
specific action plans to achieve goals.

Training On-Property Programs

A workshop is created for hotel managers facilitating Marriott’s In the Beginning,

Passports to Success, or other on property training programs for hourly associates.

Effective Training Skills

Both workshop and certification process which focuses on co-facilitation

techniques, stages of experiential learning, measurement, and better understanding
of learning styles.

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WHY THE COMPANY OFFERS THIS PERK
“Marriott International offers our associates training because we believe in the
well-being and growth of each and every one,” says Arne Sorenson, President and
CEO, Marriott International.

WHAT KIND OF EMPLOYEE THE COMPANY IS LOOKING

FOR
The company looks for someone with passion while hiring. The company is of the view
that they can train to work at the front desk, but they can’t train to be empathetic or to
smile.