JOB ANALYSIS

RECRUITMENT FOR FRESHERS

They recruit fresh Graduates from premier T-Schools and B-Schools across the country in order to build
our future leadership talent pipeline. At MSIL, they give ample opportunities for learning & growth
through hands-on experience & rigorous training sessions. The young talent undergoes a structured
induction, buddy & umbrella mentoring sessions, periodic management inputs and cross functional
exposure. With their exciting career paths coupled with hard work & dedication from your end, they
believe that you will keep on creating success stories in MSIL.

Recruitment Process:

RECRUITMENT PROCESS FOR EXPERIENCED PRO

For the last three decades, they have established themselves as the Market Leader in Automobile sector
in India. They appreciate the Knowledge & expertise that the experienced professionals bring with them,
and they come from diverse backgrounds to strengthen the business pillars and explore new horizons
with us. They invite applicants, who Are excellent performers with enthusiasm for constant
improvement Have intense desire to be a member of the organization and its success with a constant
yearn to learn Are star performers, put in extra effort & are committed to engage in work that
contributes to business success
SELECTION

It is the process of searching the potential candidate. It is negative in nature in the Indian context. But it
is positive in the US context. Steps in Selection Process of Maruti Udyog ltd Selection process consists of
a series of steps, at each stage, facts may come light which may lead to the rejection of the applicant. It
is a series of successive hurdles or barriers which an applicant must cross. These hurdles or screens are
designed to eliminate an unqualified candidate at any point in the selection process There is no
standards selection procedure to be used in all organizations or for all jobs. The complexity of selection
procedures increases with the level and responsibility of the position to be filled.

1} Preliminary Interview (screening applications)

2} Application Form

3} Selection Test

4} Employment Interview

5} Medical Examination

6} Reference Checks
7} Final Approval

8} Employment

9} Induction

10} Follow – up (Evaluation)

TRAINING AND DEVELOPEMENT

Maruti have invested about Rs 12 crore in their training program .recently they took a decision to
establish a world class Maruti training centre which might come up on a 6-8 acre plot. This kind of
infrastructure will operate in decentralized manner. It will have a residential facility, an e learning facility
and will look at the perspective of developing our own technician level guys for which campus
recruitment take s place. Maruti arranges training at several intervals. The training is mandatory for all
the employees. The training schedule is maintained by the Hr manager. TRAINING AND DEVELOPMENT
is a subsystem of an organization. It ensures that randomness is reduced and learning or behavioural
change takes place in structured format.

TRADITIONAL AND MODERN APPROACH OF TRAINING AND DEVLOPMENT

Traditional Approach – Most of the organizations before never used to believe in training. They are
holding the traditional view that managers are born and not made. There are also some views that
training is a very costly affair and not worth. Organizations used to believe more in executive pinching.
But now the scenario seems to be changing. The modern approach of training and development is that
Indian Organizations have realized the importance of corporate training. Training is now considered as
more of retention tool than a cost. The training system in Indian Industry has been changed to create a
smarter workforce and yield the best results.

Importance of training

 Optimum utilization of resources

 Development ofhuman resources

 Development of skills of employees

 Productivity

 Team spirit

 Organization cultureA
 Health and safety

T&D aids in organizational development. Organization gets more effective in decision making and
problem solving. It helps in understanding and carrying out organizational policies. T&D helps in
developing leadership, motivation, loyalty, better attitude, and other aspect that workers and mangers
usually display.

TRAINING PROCESS FOR SALES EXECUTIVES.:-

1. INDUCTION: - aims to provide an understanding of the industry, MUL, Its policies and products
(2days).
2. PRODUCT PROGRAMS:-imparts complete knowledge on MU and its competitors. Various
programs are Segment A1, Segment A3.(2 days )
3. SELLING SKILLS/CONSULTIVE SELLING PROCESS: - enables understand customers needs, sales
processes etc and enables apply learning in actual selling (2 days )
4. CUSTOMER CARE: - appositive attitude and the ability to move is a pre requisite for excellent
performance in any world. Program aims at helping one to build a positive attitude and
interpersonal skills and to enable better customer handling.
5. ADVISOR FOR LIFE PROGRAM:-in this changed competitive environment, role of dealer sales
executive is seen more than a person who is selling cars to the customers. He is expected to be
the customer’s for life .he has to be “single window interface” with his customers on all matters
related to cars, that is, finance , insurance , Extended warranty , service etc.( 2days ).

The training program on’ Delivery Process’ has been developed as delivery now has the maximum the
right age in the new factor structure. Delivery is not the end of a sale but a beginning of a relationship.

TRAINING PROCESS FOR SALES MANAGERS /

GENERAL MANAGERS/ BRANCH HEADS

1. Dealership Management Program: -For second generation dealers, and GM’s and Ro executives on
how to manage entire Dealership Operations. Financial Management, staff management , motivation,
tie management planning are covered.

2. Sales Managers/Team Leaders Program: The Training covers issues like Sales management( target
setting and achievement, enquiry management, resource and time management etc), Supervisory
skills ,Practical Coaching skills, knowledge of Maruti Finance, Maruti Insurance Extended warranty, MGA,
True value etc and car advisor for life concept.(2 days )

3. Branch managers Program: many of the dealers have multiple outlets. While the owners sit any one
outlet and control the others from there, different branch heads that managers the day to day
operations of the outlet manages the other outlets
4. The training covers topics like- making the business plan, Fundamentals of DBP, Hr management,
Team building and supervision skills, ability to motivate the team and get a buy in on the business plan ,
time management/ prioritizing etc.