Hotel Industry

Marriott International
Marriott International, Inc. is a leading global lodging company with nearly 6,000 properties in
120 countries.
Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for nearly 90
years, the company is headquartered in Bethesda, Maryland, USA.

The main objective of Marriott is Putting People First

Marriott provides a supportive environment where you can grow in your current job and build a
long-term career. Everything we do is built on our culture of “putting people first.” Learning,
teamwork, and a collegial atmosphere are part of the job, every day.

Human Resource Practices at Marriott

• Manpower planning
• Training and development
• Pay and benefits
• Recognition
• Growth opportunities
• Performance Management Strategies
The company gave equal importance to non-monetary factors such as work-life balance, good
leadership, better growth opportunities, a friendly work environment and training.

Counselling:
International hourly counselling:

Marriott claims to provide 15 minutes of training each day to each hourly employee. The training
addresses the essential skill and knowledge areas, such as culinary(cooking skills), rooms
operation, purchasing, that are essential for employees to master in order to do their jobs.

Core management training/counselling

Marriott managers participate in over 20 different management training programs. Courses are
taught by certified trainers, professional experts, and property based management. Other courses
are self-directed, including internet-based learning. Classes generally have 20-25 participants and
include extensive group interaction, hands-on activities, pre and post-test evaluation, and action
planning.
ADDITIONAL MARRIOTT MANAGEMENT TRAINING

Property Strategic Planning Implementation

This two-day program is conducted 30 days prior to a new Marriott International hotel opening,
and is designed for the hotel Leadership Team.

Courtyard by Marriott International University

This program is an international only Marriott training program offered to Courtyard by Marriott
brand General Managers and Assistant Managers. It is designed to focus on understanding the
brand's positioning, product and service standards, pricing strategies, effective food and
beverage, and creating hotel-specific action plans to achieve goals.

Training On-Property Programs

A workshop is created for hotel managers facilitating Marriott’s In the Beginning, Passports to
Success, or other on property training programs for hourly associates.

Effective Training Skills

Both workshop and certification process which focuses on co-facilitation techniques, stages of
experiential learning, measurement, and better understanding of learning styles.

Mentor

During the training period, a mentor, addressed as 'buddy' was allotted to each recruit.
• The mentor guided the trainee.
• All trainees attended refresher sessions after the first and second months. On the final day of
training, recruits enjoyed a sumptuous feast at a Marriott hotel.

'Marriott International is a people-first company'

The company has a big focus on training and development opportunities for its associates.
Marriott International has been recognised by Aon as a ‘Best Employer’ in New Zealand,
Australia and Fiji, as part of its annual Aon Best Employers program.
The Best Employers program celebrates the achievements of organisations that demonstrate
excellence in the workplace, evaluating participants on employee engagement, leadership, agility
and talent focus.

This is the sixth year Marriott has been included in the Best Employer list; the only company to
receive this recognition every year since the inception of the program.

“Take care of associates and they will take care of the customers”
This is the founder’s philosophy and it has made Marriott International a Great place to
work"

Submitted by
S.Manisha
MBA-B
121923602050