TSIL

RPA – IT Workshop
23-NOV-2023
 Robotic Process Automation

Automation Way of Life - Do more and do it better

Process Automation Carry out sequence of steps in synchronised way without
manual intervention
RPA Software robot which does process automation

 I see, I learn, I repeat

 Specialised software robots that do high-volume , repetitive , rule based tasks in an
auditable and reliable way
 Use to upscale employees, they can focus more on making decisions
 Build centralized process knowledge repository and eliminate person dependency
 RPA Benefits
Benefit Details
Speed Robots work much faster than humans – typically 2-10x. This productivity gains can also
generate business benefits such as improved turnaround times.

Consistency Robots work more reliably and consistently than humans – following the instructions,
reducing errors, and ensuring compliance with process, audit and other requirements.

Wing Span A single robot can be trained for a wide variety of processes enabling multi-use BOTs.

Availability BOTs work 24 hours per day, seven days per week

Accuracy BOTs process transactions with high accuracy mitigating compliance risks and reduce the
need for QC and rework.
Analytics Auditability and analytics on transaction processing is enhanced.
 Kitna Milega ( ROI )
Cost Head Frequency Tentative Cost
RPA License ( for n processes
Annual 6 Lakhs
)
Implementation Cost One Time 1.8 lakhs per man month
RPA BOT Server One Time 3.5 Lakhs

Savings Head Savings in INR

Direct ( Tangible ) Man Hours * Cost per hour
Indirect Efficiency, Speed, Accuracy, Auditable
Does it walk the talk?

• Document scanning and Data Entry Automation

• Downloading data from websites & Reconciliation
• Accounts Payable Automation
• Email ( incoming & outgoing automation )
• Follow-up Automation
• RPA + Chatbot = IPA
• Employee Onboarding + Deboarding
• Go Paperless
• Competition new product & most popular product tracking on Ecommerce websites
  Ground rules for selecting process

1. Process involving repeatable steps (entry of data, fetching fields from Invoice)
2. Rules driven business logic (matrix based loan approval criteria, escalation matrix)
3. High volume of transactions (hundreds of invoices processed daily)
4. High frequency of processing (daily process vs quarterly)
5. Too much manual processing (high FTEs involved)
6. Common process across legal entities / departments (HR induction for joiners for all
legal entities of a group)
7. Process that are error prone when done manually (reconciliation, MIS generation)
8. Process involving strict deadlines (regulatory filing)
9. Processes which are to be carried out at odd hours (e.g. midnight or 6 am)
10. Process that has load variations / peaks making it difficult to ramp up team (sales
quotation generation peaks in month / quarter end)
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 What SHOULD NOT be automated

1. What can be done using existing technologies (e.g. MIS from legacy system)
2. Fuzz logic that requires human judgment / intuition (e.g. complex trouble shooting)
3. Process that requires human interactions (e.g. calling up to collect data every time)
4. Processes involving Systems that have inconsistent behavior (e.g. gets slow, crashes)
5. Processes involving IT systems that have frequent changes in GUI
6. Processes involving reading handwritten documents (reading Application Forms)
7. A process that can be redesigned to avoid unnecessary steps (which RPA can
automate, but is futile)
8. A process which involves system that has to be upgraded, changed or replaced
9. Process that has bad input data quality (Excel files coming from 100s of branches)
10. Data driven processes that can be handled using API / backend integration (customer
data from SAP to be entered in CRM)
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RPA IN ACTION
Smartest & Fastest One Wins
Homework – Tomorrow & Next Week
Thank You