COMMUNICATION

Definition:-
Communication is a process by which information is
exchanged between individuals through a common system of
symbols, signs, or behavior.

PURPOSES OF COMMUNICATION IN NURSING

 To collect assessment data
 To initiate intervention
 To evaluate outcome of intervention
 To initiate change which help in promoting health
To take measures for preventing legal problems associated
with nursing practice
 To analyze factors affecting the health team
 SKILLS FOR EFFECTIVE COMMUNICATION
 Confidence
 Critical thinking
 Analytical skills
 Openmindness
 Active listening
 Empathy
 Honesty
 Confidentiality
 Knowledge
 Systematic approach
 Tactfulness
 PROCESS OF COMMUNICATION

SENDER MESSAGE

FEEDBACK
CHANNELS

RECEIVE
R
BARRIERS OF COMMUNICATION
1- PHYSIOLOGICAL BARRIER:
 Difficulty in hearing
 Difficulty in vision
 Difficulty in expression
2- PSYCHOLOGICAL BARRIER:
 Emotional disturbance
 Fear
 Level of intelligent
 Ego

3- ENVIRONMENTAL BARRIER:
 Lack of ventilation
 Lack of privacy
 Over crowding

4 – CULTURAL BARRIER:
 Level of knowledge & understanding
 Customs
 Belief
 Religion
 Language
 IMPORTANCE OF COMMUNICATION

 Information

 Education

 Motivation

 Counseling

 Reduce stress

 Health promotion
NURSE PATIENT RELATIONSHIP
 Introduction
Nurse patient relationship is a basic requirement of
nursing practice.

 Definition:-It is an interaction between two persons in

which the nurse offers a series of purposeful activities
& practice that are useful to particular patient.

 Types of relationships:-
 Social relationship
 Intimate relationship
 Therapeutic relationship
 Characteristics:
• It is an intellectual and emotional bond
between the nurse and mainly focused on
the client.
• It respects the client as an individual.
• Considering family relationship and values.
• Maximizing the clients abilities to
participate in decision making.
• It respects client confidentiality.
• It is based on mutual trust, respect
and acceptance.