BUSINESS LETTER:

INQUIRY LETTER
evi@unsurya.ac.id
A Review of
BUSINESS LETTER
 Part of Business Letter / e-mail

Recipient Subject
Penerima surat Perihal

01 02 03 04

Sender Attachment
Pengirim surat Lampiran surat
 Salutation Complimentary Close
Salam Pembuka Salam Penutup

Content of Letter

Isi Surat
 Salutation

If you don’t know the name of the person,

you’re writing to :

Dear Sir or Madam : (American English)

Dear Sir or Madam, (British English)

 Content of Letter

 Application Letter
Contents of letter are
various, depend on  Inquiry Letter

types / kinds of letter,  Letter of Complaint

such as :
 Letter of Dispatch / Surat
pengiriman barang
 Complimentary Close

End the letter with :

Formal Less Formal Informal

Sincerely, Best Regards, Best,
 Inquiry Letter

Inquiries can be sent as a

formal business letter or
as an e-mail.
 INQUIRY LETTER

Ditulis sebagai respon atas iklan

Salah satu jenis surat bisnis
yang dimuat di surat kabar,
untuk meminta informasi tentang
brosur, majalah, atau media
suatu produk atau jasa
elektronik.
 Informasi yang
biasa ditanyakan
oleh calon customer
 Product
Kinds of Product Specification Catalogue

Tipe,ukuran, Daftar / list

Macam-macam
warna, barang yang
produk yang
kualitas, tersedia berikut
ditawarkan
kapasitas gambar
 Sample of Terms of Payment
Price List Product

Contoh barang
Harga barang per untuk Syarat
satuan mengetahui pembayaran
kualitas
 Method of Dispatch / Method of
Transport
Terms of Delivery
(Means of Delivery)
Cara pengiriman barang

Syarat pengiriman  By airplane

barang
 By ship
 By car, train, truck
Content of Inquiry Letter
Opening Paragraph

Requesting Information

Closing Paragraph
 Opening Paragraph

Dalam paragraf pembuka, perkenalkan diri

dan alasan menulis Inquiry letter, yaitu
untuk meminta informasi tentang suatu
produk / jasa yang ditawarkan
I am the owner of ………. I am a student of…….

I saw your advertisement of English

I saw your advertisement of ….. Summer Program in brochure.
………..in ….... and I would like some more
I am interested in joining your course
information about the product. because I need more practice.
 Requesting Information

Contoh ungkapan / istilah

baku yang digunakan untuk
meminta informasi dalam
inquiry letter antara lain :
 We are interested in your product and should be glad if you
could send us your latest catalogue.

 With the reference to your advertisement on Asian Business

magazine, I read a few days ago, would you please send us
your catalogue, price list and terms of payment.
 We have ever seen your product at your stand in Jakarta Fair
and should be pleased if you send us your terms of delivery and
means of delivery.

 Since we are interested in your product, would you please

inform us whether you can offer a special discount for this
month.
 Closing Paragraph

● We should be pleased to ● We look forward to

receive your prompt reply receiving your reply

immediately
Things to keep in mind

Keep the letter short and clear

Include your address and contact details in

the letter so that the reader can respond
easily
To : distroCloud@gmail.com
From : sean_clothes@gmail.com
Subject : Information about Distro fashion product

Dear Sirs,
We just opened a fashion store in Jakarta and we are interested in your distro cloud product.
With reference to your advertisement on Vogue magazine, we will appreciate if you can send us a
catalogue of the product including the price list, terms of payment and means of delivery.
If you can quote us your favourable prices, we would like to place our order as soon as possible.
We should be pleased to receive your prompt reply.

Best regards,

(Giovanny Sean)
Example of ads
Conclusion
 Understanding the types of business letters will help you
write them quickly and easily

 Understanding the format in which business letters are

written will help you write professional letters with ease.
THANK YOU