MANAGEMENT

Chapter 7: Controlling
Learning Objectives of Chapter 7

Upon completion of this chapter, you will be able to:

• Explain the nature and importance of control.

• Describe four steps of the control process.

• Identify types of control and control systems

 Content

Organizational control and

Topic 1
control process

Topic 2
Type of control system and
control systems
 Topic 1: Organizational Control and control process

After completing this topic, you should possess the ability to:

 Define organizational control.

Explain how control increases organizational effectiveness.

 Describe four steps of the control process.

 Organizational control

 Monitoring, regulating, comparing, and correcting work performance.

 Monitor and evaluate how efficient and effective an organization is.

 Keep employees motivated

Respond to opportunities and threats

 The importance of organizational control

Superior
Efficiency

Competitive
Innovation Quality
Advantage

Responsiveness to
Customers
 Four steps of the control process

Step 1: Establish the performance standards

Step 2: Measure actual performance

Compare actual performance to standards

Step 3:

Step 4: Take corrective action as needed