Zawar Ali Zafar (L1S20BBAM0071)

Shaf Khan (L1A19BBAM0217)

Sadia Iqbal (L1S19BBAM0051)
Fareen Nadeem (L1S21PABA0017)
 EFFECTIVENESS

Characteristics of Effective university

• A Clear and Shared Focus
• High standards and Expectations for all Students
• Effective University Leadership
• High Levels of Collaboration and Communication
• Curriculum instructions and assessments aligned with state standards
• Frequent Monitoring of learning and teaching
• Focused professional development
• Supportive learning environment
• High level of Family and community involvement
7 GAPS
CLOSING ALL GAPS
 STA NDA RDS AND Q UAL I T Y OF PAKI STA N
E D UCAT I ONA L I NST I T U T E S

• According to the institutions

• Private Institutions
• Govt. Institutions
 PRICING

The pricing strategy of educational institutes in Pakistan varies and is influenced by several factors such as
• Level of education
• Demand of Area
• Reputation of Institution
 DEMAND MANAGEMENT

Demand management in educational institutions in Pakistan refers to the process

of influencing the demand for education through various means, such as
• Marketing and outreach efforts
• Reputation building
• Provision of quality education
• Student support services.
 TARGET MARKET

• Parents
• Guardians
• Higher Education level Students
• Career Counselors
 COMPARE WITH FOREIGN INSTITUTES

• It is difficult to compare Pakistan's educational institutions with those of other countries

in a comprehensive manner.
• Some of the leading educational institutions in Pakistan include Lahore University of
Management Sciences (LUMS), Quaid-i-Azam University (QAU) in Islamabad, and
National University of Sciences and Technology (NUST) in Rawalpindi.
• The United States and United Kingdom have a larger number of world-renowned
universities and a long-standing tradition of high-quality education.
• Such as funding, policies, cultural differences comparison of educational institutions can
vary greatly depending on various factors
STANDARDS SET FOR THE SERVICE QUALITY:

• From the point of view of the academic institution management, there is a need
to preserve quality culture and proactiveness, which contributes to success.
This may be done by being receptive to new fields of activity, encouraging
initiative and flexible thinking, removing the barriers between departments.
• The quality of the academic staff is the most important factors in creating this
value for the student. Even though the management in every HE institution
does not influence the direct education provision activities but it does affect the
support services system.
 BEHAVIOR OF CONSUMERS:

• Consider your child & your family:

Consumers normally search for the best university by thinking about what you want a
university to do for your child. Perhaps the child has special language or education needs.
• Gathering information about universities:
When investigating university, you may also have to make phone calls, collect written
material from different universities and look for reports in your local paper to get the
information you need. You will want to know about university policies and services.
• Visit and observe universities:
Contact the universities you are interested in and make an appointment for a visit. If
possible, tour the universities during regular university hours and visit a few classes.
 PERCEPTIONS:

There are different perception of customers regarding the educational institute it

can be regarding the culture, dean, teachers, reputation & students. Some of the
questions which runs in customer minds are:
1. Is the university secretary helpful and friendly?
2. Is the university orderly and neat?
3. How does the university communicate with students?
4. Do the teachers appear to be helpful and friendly?
5. What is the dean's attitude toward discipline?
 EXPECTATIONS:

From the analysis that was done based on several parameters that affect the
parent’s decision while sending their child to the university, some of the factors
that we found as most important are:
1. Qualifications & Experience of teachers
2. Safety of child in university
3. Transportation Facility
4. Distance from university
3 BLUE

PRINTS
 Classroom Computer Mentor & Physical Evidence
Course/Forums Study Areas
Appearance Labs Tutor Help

Go to the Download course Sit & work book Meetup with

Do practice & Student Actions
classroom for materials,
assignments
such areas in Student
attend lecture assignments advance
Tutors
Line of
interaction
Register On login, insure Make computers Have numerous Setup
lecture the availability of & printers areas available in Timeslots & Front Stage Interaction
course forums accessible diff locations
attendance Study help
Line of
visibility
Track if Check if student Announce
Create reports for
student submit trying to tamper Cleaning position & Back Stage Interaction
teachers
the assignment any equipment Security hire mentors
Line of
internal
interaction
Students LMS
attendance Support System
tracking system platforms

Service blueprint for the academic part of studies.

 Career
Library Student Center Scholarships Counseling Physical Evidence
office
Find info about Look for part
Visit, borrow Get study related different Student Actions
help possibilities for
time jobs &
books
extra support internship
Line of
interaction
Staff will Generous hours & Post info, online Career & Job
assist, intro to helpful staff to application form, counseling Front Stage Interaction
use of library assist links workshops
Line of
visibility

Order books upon Scholarship Contacting Back Stage Interaction

request administration employers
Line of
internal
interaction Staff FAQ on
Library what to do for Support System
management different
questions

Service blueprint for academic studies support functions.

 Classroom Graduation Graduation Alumni Alumni Physical Evidence
Activities Ceremony Reception Welcome Updates

Present FYP Receive degree Dinner with Receive welcome

Alumni
& Provide and shake the class, teachers letter from newsletter, Student Actions
Handout dean hands & parents director of alumni info, jobs
Line of
interaction
Review & Called on stage, Banquet hall, Send out letters
Produce
newsletter & Front Stage Interaction
Ask congratulations flowers, music via email or provide job
from dean arrangements letterheads
Questions opportunity
Line of
visibility
Plagiarism & Print degree Event
Alumni Back Stage Interaction
Reference books in planning
checking system
calendars database
Line of
system
internal
interaction
Repository Support System
Rehearsal
of FYP

Service blueprint for final (graduation and alumni) phase.