Section 2 People in Business

Chapter 6: Motivating Employees

Why People Work?

Benefits of well motivated Maslow’s Hierarchy of FW Taylor Scientific Herzberg Two Factor Methods of motivation- Fringe Benefits
workforce Needs Management Theory Financial Rewards
 Money
 Company Car
 Security
 High output per worker  Self-acutalisation  Money is the key  Hygiene Factor  Wages (Time Rate, Piece  Discounts on
 Social Needs
 Willingness to accept  Self-Esteem needs motivator  Motivators Rate) business’s
(affiliation) 
change Social Needs  Fair day’s pay, fair day’s  Salary products
 Esteem Needs (self-
 Two way communication  Safety/Security Needs work  Bonus  Health care paid
importance) 
with management Physiological Needs  Commission  Free
 Job satisfaction
 Low Labour turnover  Profit Sharing accommodation
 Low rate of absenteeism  Free holidays
 Low rate of strike action

Motivating Factors- Non

Financial Methods

 Job Rotation
 Job Enrichment
 Teamworking
 Training
 Opportunities for
Promotion
 Chapter 7: Organisation and Management

What is organisation Organisational Chart Chain of command and Span of Role and Function of Delegation Leadership Styles Trade Union
structure? control Management
 Refers to a diagram  Giving a  Autocratic  Group of employees
 Refers to level of that outlines the  Chain of command is the  Planning subordinate the  Democratic who have joined
management and internal structure in an organisation  Organizing authority to  Laissez-Faire together to ensure
division of management which allows instruction to be  Coordinating perform a particular their interest are
responsibilities structure passed down from senior  Commanding task protected
within an management to lower level of  Controlling
organisation  Advantages management  Advantages
 Disadvantages  Advantages  Disadvantages  Benefits
 Disadvantages  Limitations
 Span of Control is the number of
subordinates working directly
under a manager

 Tall Structure
 Flat Struture
 Chapter 8: Recruitment, Selection and Training of Employees

The work of Human Recruitment and Selection
Resource Department
1. Identify Vacancies
 Recruitment and 2. Job analysis
Selection 3. Prepare the job
 Wages and Salaries description
 Industrial Relation 4. Prepare the job
 Training Specification or Person
 Health and safety specification
 Redundancy 5. Advertise the job in
(retrenchment) and appropriate media
dismissal 6. Review Application forms
and shortlist candidate
7. Call the candidate for an
interview and select the
most suitable candidate
8. Vacancy filled
Internal and External
Recruitment
 Internal Recruitment is
when a vacancy if filled by
someone who is an existing
employee of the business.
 External Recruitment is
when a vacancy is filled by
someone who from outside
the business.
 Advantages
 Disadvantages
Ways of External Recruitment
 Local Newspapers
 National Newspapers
 Specialist Magazines
 Online recruitment sites
 Recruitment agencies
 Centers run by the
government
Method of Application Part-Time and Full-Time
Employees
 Curriculum Vitae (CV)
 Application forms  Part-Time: employment is
often considered to be
between 1 to 35 hours per
week.
 Full-Time: employment will
usually work 35 hours or
more a week.

Importance of Training Methods of Training Induction Training On-the-job training Off-the-job training Workforce Planning

 To increase skills
 To increase knowledge
 To improve employees’
attitudes to encourage
them to accept changes
 Induction Training
 On-the-Job Training
 Off-the-Job Training
 Is an introduction given to  Occurs by watching more  Involves being trained away
a new employee, explaining experienced workers doing from the workplace usually
the business’s activities, the job by specialist trainers
customs and procedures
and introduces them to
fellow workers  Advantages  Advantages
 Disadvantages  Disadvantages
 Chapter 9: Internal and External Communication

Effective Internal Communication Process of Effective One- way and two-way Communication Methods Formal and Informal
Communication Process & Communication communication Communication
External Communication
 Communication is  Sender  One way  Verbal Method -> Adv /Disadv  Formal Communication is
transferring of  Medium of communication  Written Method -> Adv/Disadv when messages are sent
message from sender communication involves a message  Visual Method-> Adv/Disadv through established
to the receiver, who  Receiver which does not channels using professional
understand the  Feedback require a response  Factors to consider while language.
message.  Two way choosing communication  Informal Communication is
communication is method when information is sent
when receiver gives a  Speed and received casually using
response to the  Cost every day language.
message.  Message Details
 Leadership style
 The receiver
 Adv  Importance of written record
 Disadv  Importance of feedback

Direction of communication in an Communication Barriers

organization
 Factors that stop effective
 Downward Communication communication of messages
 Upward Communication
 Horizontal Communication