GREAT ENTHUSIASTS OF

SKILLS TRAINING ACADEMY

AND ASSESSMENT CENTER INC.
 O B J E C T I V E:
This course is designed to…
 Knowledge
 Skills
 Attitude
to perform the tasks of Hilot Wellness Massage NC II in accordance
with industry standards.
INDUSTRY STANDARDS???

This Photo by Unknown Author is licensed under CC BY-NC

THIS HILOT (WELLNESS MASSAGE) NC II QUALIFICATION
CONSISTS OF COMPETENCIES THAT A PERSON MUST ACHIEVE

BASIC COMPETENCIES
COMMON COMPETENCIES
CORE COMPETENCIES
 BASIC COMPETENCIES(18 HRS)
Participate in workplace communication
Work in a team environment
 Practice career professionalism
Practice occupational health and safety procedures
 COMMON COMPETENCIES (22
HRS)

Implement and monitor infection control policies and

procedures
Respond effectively to difficulty/challenging behavior
Apply basic first aid
Maintain high standards of patient/client services
 CORE COMPETENCIES(80 HRS)
Plan the hilot wellness program of client/s
Provide pre-service to hilot client/s
 Apply hilot wellness massage techniques
 Provide post advice and post-services to hilot
clients
 WHAT IS HILOT?
Hilot is a traditional Filipino healing art that
has been practiced for centuries. It involves a
combination of massage, manipulation, and
herbal remedies to promote physical and
emotional well-being.
 What is hilot?
The goal of Hilot is to restore balance and harmony
within the body, mind, and spirit. It is believed to not
only alleviate physical discomfort but also address
underlying energy imbalances that may be contributing
to the person's condition.
What is hilot?
In simple terms, Hilot works by using hands-on
techniques to manipulate muscles and joints, improve
circulation, and relieve tension in the body. The therapist
may also incorporate herbal oils or liniments to enhance
the therapeutic effects of the massage.
 What is hilot?.....
Overall, Hilot is more than just a massage—it's a
traditional healing practice rooted in Filipino culture
and heritage, aimed at promoting health, vitality, and
vitality from within.
 What is hilot?.....
 During a Hilot session, you can expect a calming and
nurturing environment where the therapist will tailor the
treatment to address your specific needs and concerns.
Whether you're experiencing muscle pain, stress, or simply
seeking relaxation, Hilot offers a holistic approach to wellness
that honors the body's natural healing abilities.
 CORE COMPETENCIES
UC#1. Plan the hilot wellness program of client/s.
Module Title: Planning the hilot wellness program of client/s

Learning Outcomes
1.1 Assess/Interview client
1.2 Determine the hilot wellness program
1.3 Confirm Hilot wellness program
 CORE COMPETENCIES
UC#2. Provide pre-service to hilot client/s
Module Title: Providing pre-service to hilot client/s
Learning Outcome

2.1 Schedule clients’

2.2 Conduct preliminary services to clients’
2.3 Identify clients’ special customer service
needs/requirements
2.4 Deliver hilot wellness service to client/s
 CORE COMPETENCIES
UC#4. Apply hilot wellness massage techniques
Module Title: Applying hilot wellness massage techniques
Learning Outcomes
3.1 Prepare client and work area for hilot wellness
massage
3.2 Perform self assessment for hilot wellness session 3.3
Perform hilot wellness techniques
 CORE COMPETENCIES
UC#3. Provide post advice and post-services to hilot clients
Module Title: Providing post advice and post-services to hilot clients

Learning Outcomes
3.1 Prepare client and work area
for hilot wellness massage
3.2 Perform self assessment for hilot wellness session 3.3
Perform hilot wellness techniques
 CORE COMPETENCIES
UC#1. Plan the hilot wellness program of client/s.
Module Title: Planning the hilot wellness program of client/s

Learning Outcomes
1.1 Identify vital information to client
1.2 Explain hilot
1.3 Explain the hilot wellness services and products
1.4 Confirm Hilot wellness program
 CORE COMPETENCIES
UC#1. Plan the hilot wellness program of client/s.
Module Title: Planning the hilot wellness program of client/s
Learning Outcomes
1.1 Assess/Interview client
1.1.1 When necessary, hilot is explained to client in simple terms
1.1.2 Relevant information is obtained from the client to determine their expectations/requirements
1.1.3 Hilot wellness services and products are explained to the client
1.1 4 Contra-indications are identified, discussed with the client and referred to an appropriate
professional where required
1.1.5 Special needs of the client are identified
.

Written examination  Interview  Return Demo  Practical Test

 UC#1. Plan the hilot wellness program of client/s.

-Active listening, relevant questioning, and observation of visible signs aid in understanding client needs
-Ongoing training and education ensure practitioners stay informed about accommodating diverse needs.
- Tailoring the Hilot wellness experience involves modifying techniques, adjusting the environment, or
providing additional support.
- Collaboration with other healthcare professionals may be necessary to address client's special needs
effectively.
- Prioritizing client's special needs fosters inclusivity, respect, and dignity in the Hilot wellness environment.
- A welcoming atmosphere is created where all individuals can benefit fully from Hilot wellness services.
-Title: Ensuring Client Satisfaction in Hilot Wellness Services
 UC#1. Plan the hilot wellness program of client/s.
This explanation emphasizes the importance of recognizing and accommodating the unique
needs of each client to ensure a positive and inclusive experience during their Hilot wellness
session.
- Each client is unique with specific needs requiring attention in Hilot wellness services.
- Special needs may include physical limitations, medical conditions, sensory sensitivities, or
cultural preferences.
- Thorough communication and observation are essential to identify client's concerns and
requirements.
- Active listening, relevant questioning, and observation of visible signs aid in understanding
client
-Practitioners should possess knowledge about various conditions and disabilities to recognize
special needs accurately
 TITLE: UNDERSTANDING CLIENT
EXPECTATIONS AND REQUIREMENTS

In order to provide the best possible service, it's

essential to gather relevant information from the
client to understand their expectations and
requirements fully.
 TITLE: UNDERSTANDING CLIENT
EXPECTATIONS AND REQUIREMENTS

**Key Points:**

1. Active Listening:
Engage in active listening to truly understand the client's
needs, concerns, and expectations. Pay attention to both verbal
and non-verbal cues to gain insight into their preferences.
 TITLE: UNDERSTANDING CLIENT
EXPECTATIONS AND REQUIREMENTS

**Key Points:**
2. **Open-Ended Questions:**
to encourage the client to express themselves freely. This allows them to articulate
their expectations in their own words and provides valuable insights into their specific
requirements.
 TITLE: UNDERSTANDING CLIENT
EXPECTATIONS AND REQUIREMENTS

**Key Points:**
3. **Clarification:**
Clarify any uncertainties or ambiguities by asking follow-up questions. Ensure that you
have a clear understanding of the client's expectations and preferences before
proceeding with any recommendations or treatments.
 TITLE: UNDERSTANDING CLIENT
EXPECTATIONS AND REQUIREMENTS

**Key Points:**
4. **Respect and Empathy:**
Approach the information-gathering process with respect and empathy. Validate the client's feelings and concerns, and create a safe and supportive
environment where they feel comfortable sharing their thoughts and
preferences.
 TITLE: UNDERSTANDING CLIENT
EXPECTATIONS AND REQUIREMENTS

**Key Points:**
Continuation…
5. **Respect and Empathy:**
Approach the information-gathering process with respect and empathy. Validate the client's feelings and concerns, and create a safe and supportive environment where they feel
comfortable sharing their thoughts and
preferences.
 Title: Understanding Client Expectations and Requirements

**Example Dialogue:**

Therapist: "Thank you for choosing our services today. Can you tell me a bit about
what brings you in today and what you're hoping to achieve from our session?"

Client: "I've been experiencing a lot of tension in my shoulders and neck lately, and I'm
hoping to find some relief.“

Watch video: https://www.youtube.com/watch?v=_1UETFhTCHI-The Importance of Determining a Client’s Main Goals

****ROLE PLAY
Title: Understanding Client Expectations and Requirements

**Example Dialogue:**
Continuation…

Therapist: "I see. Can you tell me more about the type of relief you're looking for? Are you interested in a
deep tissue massage to target those specific areas, or would you prefer a more gentle, relaxing approach?"

Client: "I think I'd prefer something gentle but still effective at releasing the tension. I'm also interested in
any recommendations you might have for managing stress and improving overall well-being.“

Title: Understanding Client Expectations and Requirements

**Example Dialogue:**
Continuation…

Therapist: "Got it. Thank you for sharing that with me. We can definitely tailor the session to focus on gentle techniques that will help alleviate tension while
promoting relaxation. I'll also provide you with some self-care tips that you can incorporate into your routine to help manage stress more effectively.“


****ROLE PLAY


TITLE: UNDERSTANDING CLIENT EXPECTATIONS AND
REQUIREMENTS

**Conclusion:**
By actively listening, asking open-ended questions, and showing
empathy and respect, we can obtain relevant information from the client to
determine their expectations and requirements accurately. This allows us to
tailor our services to meet their individual needs and ensure a positive and
satisfying experience.
 UC#1. PLAN THE HILOT WELLNESS PROGRAM OF
CLIENT/S.
HILOT WELLNESS SERVICES AND PRODUCTS ARE EXPLAINED TO THE CLIENT

• Hilot wellness services and products originate from the Philippines and are rooted in traditional Filipino healing practices. Here's how I would explain it to a client:
• Hilot is a traditional Filipino healing practice that encompasses various holistic techniques aimed at promoting physical, mental, and spiritual well-being. The word 'Hilot' itself means to 'heal by touch.’
• In Hilot wellness services, practitioners use a combination of massage, herbal remedies, and energy balancing to address various health concerns and promote overall wellness. The massage
techniques employed in Hilot involve deep tissue manipulation, joint mobilization, and stretching to release tension, improve circulation, and promote relaxation.
• Additionally, herbal remedies such as oils, balms, and poultices are often used during Hilot sessions to enhance the healing effects of the massage and address specific health issues. These herbal
preparations may contain ingredients such as ginger, turmeric, coconut oil, and various local herbs known for their therapeutic properties.
• Moreover, Hilot practitioners also work with energy flow within the body, similar to concepts found in other holistic practices like acupuncture or Reiki. By balancing the body's energy, Hilot aims to
promote harmony and vitality, addressing not only physical ailments but also emotional and spiritual imbalances.
• In terms of products, you can find a range of Hilot-inspired wellness products such as massage oils, herbal balms, soaps, and teas. These products are often crafted from natural ingredients and
traditional recipes passed down through generations, reflecting the rich cultural heritage of Filipino healing practices.
• Overall, Hilot offers a comprehensive approach to wellness that integrates traditional healing methods with modern knowledge, providing a holistic experience that nurtures the body, mind, and spirit.
If you're interested in experiencing the benefits of Hilot, I can help you explore our range of services and products tailored to your specific needs and preferences. Feel free to ask any questions you
may have!“
• ASSIGNMENT
 UC#1. PLAN THE HILOT WELLNESS PROGRAM OF
CLIENT/S.
HILOT WELLNESS SERVICES AND PRODUCTS ARE EXPLAINED TO THE CLIENT

"Hilot is a traditional Filipino healing practice focused on holistic

wellness. Through massage, herbal remedies, and energy balancing, it
addresses physical, mental, and spiritual well-being. Techniques include
deep tissue massage and joint mobilization, while herbal remedies like
oils and balms enhance healing effects. Practitioners also work with
energy flow to promote harmony and vitality. Products include massage
oils, balms, soaps, and teas, crafted from natural ingredients. Hilot
offers a comprehensive approach to wellness, blending traditional
methods with modern knowledge. Explore our services and products
tailored to your needs today!“
 UC#1. PLAN THE HILOT WELLNESS PROGRAM OF
CLIENT/S.
HILOT WELLNESS SERVICES AND PRODUCTS ARE EXPLAINED TO THE CLIENT

"In simple terms, when we talk about 'contra-indications,' we mean

conditions or factors that could make a particular treatment or therapy
unsuitable or risky for someone. So, before we start any treatment, we'll
talk with you to understand your health history and any concerns you
may have. If we find any contra-indications that suggest the treatment
might not be safe or effective for you, we'll discuss them with you
openly. If needed, we'll refer you to another professional who can
provide the right care for your situation. Our goal is to ensure that any
treatment you receive is safe and beneficial for you."
 UC#1. PLAN THE HILOT WELLNESS PROGRAM OF CLIENT/S.

CONTRA-INDICATIONS ARE IDENTIFIED,

DISCUSSED WITH THE CLIENT AND
REFERRED TO AN APPROPRIATE
PROFESSIONAL WHERE REQUIRED
CONTRA-INDICATIONS ARE IDENTIFIED, DISCUSSED WITH THE CLIENT AND REFERRED TO AN
APPROPRIATE PROFESSIONAL WHERE REQUIRED
 UC#1. PLAN THE HILOT WELLNESS PROGRAM OF CLIENT/S.

CONTRA-INDICATIONS ARE IDENTIFIED, DISCUSSED WITH THE CLIENT AND REFERRED TO AN

APPROPRIATE PROFESSIONAL WHERE REQUIRED

Acute injuries Open wounds or sores

Severe medical conditions Contagious illnesses

Severe bruising or inflammation

Infectious skin conditions Pregnancy

CONTRAINDICATIONS
 CONTRA-INDICATIONS ARE IDENTIFIED, DISCUSSED WITH THE CLIENT AND REFERRED TO AN
APPROPRIATE PROFESSIONAL WHERE REQUIRED

It's essential for both the client and the massage therapist to
communicate openly about any health concerns or conditions
before the massage session begins. This allows the therapist to
tailor the treatment appropriately and ensure a safe and
effective experience for the client. If there are any doubts or
uncertainties regarding a client's suitability for massage therapy,
it's advisable to consult with a healthcare provider for guidance.
 UC# 2 Determine the hilot wellness program

1.Hilot wellness service recommendations are discussed with

client.
2.Treatment/s are agreed and scheduled with client.
3.Pre-hilot wellness advice and post-hilot wellness advice is
provided to client according to the hilot wellness program.
4.Hilot wellness program is recorded according to
workplace policies and procedures.
5. Client is booked for hilot wellness program
.
- Practitioners should possess knowledge about various conditions and disabilities to recognize special
needs accurately