Unit III

Career Planning , Employee Morale

& Job Satisfaction

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Job Satisfaction

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 Job Satisfaction

Job satisfaction refers to a person’s feeling

of satisfaction on the job, which acts as a
motivation to work. It is not the self-
satisfaction, happiness or self-contentment
but the satisfaction on the job.

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 Job Satisfaction

‘Job satisfaction is an emotional response

defining the degree to which people like
their job.’
- Siegal and Lance (1987)

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Factors contributing to
Job Satisfaction

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Factors contributing to Job Satisfaction

1. Grievance-Handling Procedure:
It is desirable that the complaints of the workers
are heard patiently and the problems solved as
far as possible. Factories in which the workers’
demands/ grievances are not handled properly
suffer because the workers lose confidence in
the manage­ment and become frustrated.
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Factors contributing to Job Satisfaction

2. Satisfactory Future:
Every worker is definitely concerned about
his/her future prospects. If the factory rules
clearly lay down the conditions for
promotion and advancement, and if the
worker gets the expected promotion and
improvement in pay scales at the right
time, then he/ she feels more satisfied with
his/her job and becomes confident of
his/her future.
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Factors contributing to Job Satisfaction

3. Testing the Worker’s Ability and

Progress:
Every worker, whether in a factory or in an
office, desires that he/she should be paid
according to his/her ability. If he/she has
undergone some new training or has
increased his/her ability to work in some
way, then he/she should be com­pensated
for his/her better ability through a rise in
salary.
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Factors contributing to Job Satisfaction

3. Testing the Worker’s Ability and

Progress:
Organisations in which the management
keeps an eye on the ability and progress of
its workers normally provide a high degree
of job satisfaction to their workers. It is
necessary that the management should give
the workers some opportunity of
progressing higher and higher.

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Factors contributing to Job Satisfaction

4. Cordial Analysis or Evaluation of Work Performance:

In every organisation, the manager/supervisor has to offer

critical comments of the work performed by the worker

because he/ she must point out the worker’s mistakes and try

to eliminate them. If this criticism is offered in a cordial and

friendly way, more as a suggestion than criticism, then his/her

job satisfaction is also thereby maintained.

But if the worker is humiliated or bitterly criticised for the

mistakes, then he/she loses the peace of mind.

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Factors contributing to Job Satisfaction

5. Increase in Wages:

Rules governing increases in salary should be clear

and explicit and should be acted upon impartially and
regularly. If the worker gets the anticipated increase
in salary at the right time, then he/she feels satisfied
with his/her job. If this does not happen, then
dissatisfaction is the result. Increase in salary is, in
fact, the most important factor in job satisfaction.

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Factors contributing to Job Satisfaction

6. Promotion According to Ability:

In every organization, some people get retired after com­

pletion of their service period, leaving scope for
promotion for the junior employees. If promotion is
based upon the ability of the worker, then the worker’s
mental satisfaction is maintained. If, on the other hand,
promotion depends upon other factors such as casteism
and personal favor, then the workers interest in his/her
work declines.
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Factors contributing to Job Satisfaction

7. Proper Quantum of Work:

If job satisfaction is to be maintained, it is

essential that the expected quantity of work does
not exceed the individual’s ability to complete it.
If he/she has to work more than he/she
comfortably can for a long time, then that
employee is bound to become disgusted,
depressed and tired.
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Factors contributing to Job Satisfaction

8. Freedom to Seek Help in Solving Problems:

Very often the worker is faced by problems in the

work that he/she cannot solve alone.

In such a case, that worker should be free to seek

help and guidance from other workers or superiors.

If it is so, then the worker gets more job

satisfaction.

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Factors contributing to Job Satisfaction

9. Absence of Unnecessary Intervention and

Criticism:

No individual wants to sacrifice his/ her self-

respect. If the worker is unnecessarily shown
disrespect or abused, then he/she quickly
becomes dissatisfied. Hence, the worker should
be protected from useless interruptions and
criticism.
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Measures to increase Job
Satisfaction

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Measures to increase Job Satisfaction

1. Work Flexibility:

Employees must be given greater control,

autonomy and responsibility for their own time
within the workplace. With the rising popularity
of work-life-balance as an employee demand,
empowering employees with flexible work
schedules, work from home facility is a key first
step.
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Measures to increase Job Satisfaction

2. Reducing Micro-management:

The Managers who persistently make all the

decisions, are unable to delegate and tend to
assert their authority at will just ‘because they
can’ create a negative culture for employees:
resulting in low morale, lack of innovation,
disengagement and ultimately, high staff turn-
over.
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Measures to increase Job Satisfaction

3. Reward and Recognition:

Everyone enjoys being recognized for their

efforts. Giving regular awards for outstanding
customer service, employment milestones or
achieving goals is an important way to encourage
employees to show best performance and increase
their job satisfaction.

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 Measures to increase Job Satisfaction

4. Continuous communication with the employees:

The management has to continuously communicate with

the employees. People feel more at ease when they know
what is going on in the an organisation, what future plans
may be and how any changes will impact them.

To boost job satisfaction, the management need to provide

a two-way communication process. Encourage staff to
share information among themselves, as well as with the
management.
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 Measures to increase Job Satisfaction

5. Develop worker’s skills and potential:

Training and education motivates people and makes them more

productive and innovative. Training and development is also
important in increasing the job satisfaction among employees.
Well-trained employees are more capable and willing to assume
more control over their jobs and need less supervision.
Employees are more capable to answer the questions of
customers which builds better customer loyalty. Employees
who understand the business, complain less, are more satisfied,
and are more motivated.
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Advantages of Job
Satisfaction

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 Advantages of Job Satisfaction

1. Reduced Employee Turnover:

Happy employees stay in the same company for

longer period of time. High turnover can be a
nightmare for employers due to the time and
money investment involved in re-hiring and re-
training qualified talent. You can't expect zero
turnovers, but you can certainly mitigate the risk
by making employee satisfaction a top priority.
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 Advantages of Job Satisfaction

2. Higher Productivity:

Various researches have proved that employees who

report high job satisfaction tend to achieve higher
productivity.

Satisfied employees feel more invested in a

company's success and therefore work harder to help
achieve it which results in higher productivity.

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 Advantages of Job Satisfaction

3. Better Customer Service:

Satisfied employees are happier people in

general, which means they're more apt to
give cheerful customer service. They
readily represent your company with pride,
leading to gratified consumers.

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 Advantages of Job Satisfaction

4. Brand Ambassadors:

When people are happy about their job, they talk

about it. Happy and satisfied employees will
become a brand ambassador of the company as
they will talk to the other people about the job,
organisations, facilities provided by it etc. They
will promote the brand of the organization which
will help the organization in building its image.
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 Advantages of Job Satisfaction

5. Improved Productivity: Satisfied employees are

generally more engaged and motivated in their work. They
tend to be more productive and efficient, which can lead to
higher output and better results.

6. Higher Retention Rates: When employees are satisfied

with their jobs, they are less likely to leave the organization.
Reduced turnover rates can save a company money on
recruitment and training and help maintain a stable and
experienced workforce.
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 Advantages of Job Satisfaction

7. Better Mental Health: A satisfying job can have a

positive impact on an individual's mental health. It can
reduce stress levels, anxiety, and depression, leading to
overall well-being.

8. Increased Job Loyalty: Satisfied employees often feel

a sense of loyalty to their employers. They are more likely
to support company goals and values, which can foster a
positive corporate culture.

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 Advantages of Job Satisfaction

9. Higher Creativity and Innovation: Job satisfaction

can lead to a more creative and innovative workforce.
When employees are happy, they are more likely to think
creatively and offer new ideas and solutions.

10. Reduced Absenteeism: Job satisfaction can decrease

absenteeism rates, as satisfied employees are less likely to
take unnecessary sick days or personal leave.

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 Advantages of Job Satisfaction

11. Attraction of Talent: Organizations known for high

job satisfaction levels are more attractive to prospective
employees. They can easily attract top talent, making it
easier to build a skilled workforce.

12. Greater Organizational Reputation: A workforce

that is satisfied with their jobs can contribute to a positive
organizational reputation. This can lead to increased
customer trust and support.

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