Open University

of Mauritius

Unit 1
Advance Quality Management II
Cohort 13_ Feb 2023

Dr. T. C. Bungshy
CMIOSH, PCQI, lead Auditor
MSS

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 Welcome
• Opening
• Introduction of Learners and Tutor
• Some key issues
• The approach
• Assignments
• The sessions

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 Modular Contents

Mod 1: Introduction
Mod 2: Definitions, Concepts and Practices
Mod 3: TQM concepts and Philosophies
Mod 4: Quality Culture
Mod 5: Business Excellence Models
Mod 6: Quality Management System –ISO 9000 series
Mod 7: Auditing the Quality Systems
Mod 8: Quality Tools and Techniques for Improvement
Mod 9: Statistical Process Control (SPC)

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 Module I

• Introduction of Participants and

Lecturer/Trainer
• Evolution of Quality
• Development of QMS
• Benefits and Application

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 Who I am?
• Where do I come from?
• What I do? Since when?
• Any previous experience about
Quality or Quality Management
development?
• How do I rate myself from 1 to 10 ?

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 Evaluation before course
Learners

Knowledge

2 4 6 8 10

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 About us
Training Consultancy
• Personal Development • Integrated Management
• Customer Care and System
managing caring Culture • ISO 9001 Quality
• Effective Communication • ISO 14001 Environment
• Corporate Strategic Focus • ISO 45001 Safety and Health
• Emotional Intelligence • ISO 22000 Food Safety
• Training Needs Analysis • ISMS 27001 IT Security
• Knowledge Management • ISO 17025 Labs Quality
• Lean/Six Sigma • ISO 15189 Medical Lab
• PMS • ISO 39001 Road Traffic Safety
• Sustainable Tourism • ISM/ISPS CODE Marine
• Green Globe T & T
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 Objectives and Intended Learning
Outcomes
By the end of the Unit, you should be able to
• Understand quality
• Familiarise with some definitions Total Quality
Management.
• Understand the evolution of quality and the
QMS model
• Apply some principles of quality in your daily
life.

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 Origin of Quality

• How old is Quality?

• Quality a discipline-an important aspect in an
Organisation
• The Ancient Civilisation
• Detection versus Prevention
• Quality Definition
• Quality Control/Quality Assurance
• Quality Management/TQM/TCI
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 Origin of Quality

First example of Quality from Egyptian Civilisation

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 The Chinese Dynasty

• Products sold in the market

• Pot designs and looks
• Inspected before allowed to resell in the
market to the public
• The origin of Quality dates as far back in those
days
• Standard products was a requirement even in
ancient times

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 The Roman Empire

• The Romans introduced the weights and

measures
• Facilitated trade and commerce
• Avoidance of disputes and fights over
quantities
• So one kilo of anything purchased should be
one kilo as standardised
• Unit of measure

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 From 20s to 40s
(Detection to Prevention)
• Quality of Products ensured by Quality Control
• End of factory production line, team of people carry
out inspections
• To weed out products that would not meet customer
requirements
• End 40s- USA military recognised the benefits of a
system that transformed the Japanese manufacturing
industry
• Entry of Quality Assurance in 1968 under NATO to
manage all the functions that affected the production
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 BSI in 1979

• Published the first edition of BS 5750 series of

Quality Assurance
• Focus was on Consistency
• Designed for any manufacturer
• Enabled the organisation to be certified and
display a mark
• Issued by the body carrying out the Assessment
• Needed simplification –recommended by Lord
Warner

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ISO in Geneva -1987

• International Organisation for Standardisation

(ISO) based its ISO 9000 series on BS 5750
• European now EU adopted it including UK-
called it BS EN ISO 9000
• Suitable for Service as well as manufacturing
organisation
• The standards were subject to revision every 7
years-more user-friendly

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 Revisions

 Version 1987 – original (20 clauses)

 Version 1994 – first revision ( 20 clauses)
 Version 2000 – second revision ( 5 clauses)
 Version 2008 – third revision (5 clauses)
 Version 2015 – fourth revision (7 clauses)
 Version 2022 – fifth revision (7 Causes)
Revised every 7 Years

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 Development of QMS
• Initially the QMS has been developed by
employing the process approach –PDCA and
risk-based thinking P
A D
C

• The process approach enables an organisation to

plan its process and their interactions
• The PDCA cycle enables an organisation to
ensure that its processes are adequately
resourced and managed, and that opportunities
for improvement are determined and acted upon
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 QM Principles
• ISO 9001:2015 is based on quality Management
Principles:
– Customer focus
– Leadership
– Engagement of people
– Process approach
– Improvement
– Evidence-based decision making
– Relationship Management

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 Why Quality Management?

• Adoption of a QMS is Strategic Decision

for any organisation
• It helps to improve its overall performance
• Provide a sound basis for sustainable
development initiatives
• The potential benefits are enormous if it is
well implemented and maintained

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Benefits of Quality Management

• Advantages of being Committed and engaged

• Mechanism for continual improvement
• Reduced and lowered costs of quality and Poor
Quality
• Enhanced customer satisfaction
• Compliance to statutory and regulatory requirements
• Accountability and responsibility at all levels
• Image at National and International levels

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 Worldwide application
• Started off in manufacturing then moved to service
industry
• Extended to voluntary or NGOs sectors
• Religious and socio-cultural organisation
• Sports and leisure
• Government and Ministries
• Military
• Aerospace
• Prisons etc, etc.

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 Thank you

• Questions and Answers

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