This document analyzes Maruti Suzuki's marketing and sales in Aligarh. It introduces R.C. Bhargava as chairman and Hishani Takeuchi as managing director and CEO. Maruti Suzuki has the leading market share of 42% in the Indian passenger car market and was the first car company in India to launch a customer service call center. The document discusses Maruti Suzuki's objectives, research methodology used, popular products like Brezza and Ertiga, limitations around built quality and lack of EVs, and suggestions to improve employee knowledge and customer relations.
This document analyzes Maruti Suzuki's marketing and sales in Aligarh. It introduces R.C. Bhargava as chairman and Hishani Takeuchi as managing director and CEO. Maruti Suzuki has the leading market share of 42% in the Indian passenger car market and was the first car company in India to launch a customer service call center. The document discusses Maruti Suzuki's objectives, research methodology used, popular products like Brezza and Ertiga, limitations around built quality and lack of EVs, and suggestions to improve employee knowledge and customer relations.
This document analyzes Maruti Suzuki's marketing and sales in Aligarh. It introduces R.C. Bhargava as chairman and Hishani Takeuchi as managing director and CEO. Maruti Suzuki has the leading market share of 42% in the Indian passenger car market and was the first car company in India to launch a customer service call center. The document discusses Maruti Suzuki's objectives, research methodology used, popular products like Brezza and Ertiga, limitations around built quality and lack of EVs, and suggestions to improve employee knowledge and customer relations.
An analysis of marketing and sales in Maruti Suzuki at Aligarh.
Created by Sourav Rajput.
Submitted to Vivek Thakur INTRODUCTION... R.C. Bhargava(chairman), Hishani Takeuchi (managing director and CEO). As of September 2022 the company had a leading market of share 42% in the Indian passenger car market. In 2000 Maruti became the first car company in India to launch a cell center for internal and customer services. Maruti Suzuki has two manufacturing in Haryana and Gujrat . OBJECTIVES OF STUDY... Maruti Suzuki aims to create cars that will give its customers a never had before driving experience along with taking care of environment. To know that which type of facilities and training is provided to the employees. To get practical knowledge and how make profits by bargaining To know facilities and mistakes when you are selling to customers. RESEARCH METHODOLOGY… It can be categorized into three group: Qualitative Research :- Investigates human experience ,love, emotions and behavior through non numerical data collection and analysis.
Quantitative Research :- examines relationship between variables using
numerical data and statical techniques.
Mixed Methods Research :- It combines qualitative and quantitative
approaches to provide a more holistic understanding of research. PRODUCTS... Brezza (8.29-14.14 lakhs) Ertiga (8.64-13.08 lakhs) Fronx (7.46-13.13 lakhs) Baleno (6.61-9.88 lakhs) LIMITATIONS... Built quality. No cars in the EV segment. Styling and interiors. Lack of innovation. Missing diesel engine. SUGGESTION… Employee’s knowledge. Real time updates. Customer relations. Built quality and better handling.
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